Automation Improves the Current and Future Guests’ Experience

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As a hotel executive, you know automation is invaluable in operating more efficiently and cost-effectively. But have you considered all the ways in which automation can improve guest experience? Some of the latest automation innovations can help give guests a memorable experience that will encourage them to return and to recommend your hotel to their […]

Scare Away Job Candidates With This Application Process

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If you’ve tried to hire lately – and let’s face it, hiring is an ongoing process in the hospitality industry – you know it’s a job-seeker’s market. Unemployment is at an all-time low, meaning employers need to court candidates, streamlining the hiring process and smoothing out any speedbumps that can scare off prospective employees before […]

Embracing The Entitled

Be honest; when you read the title of this article, did it immediately conjure up an image of a selfie-taking, social media addicted, text-obsessed millennial? Before we go any further, let us first take a moment and apologize to the recent generation entering the workforce. Turns out, there may not be any increase at all […]

Perfect Examples of VIP Experiences to Provide for Your Guests

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You want to provide each of your hotel or resort guests a memorable experience, but you know that attracting high-end guests means taking it to the next level. Plush surroundings, high thread-counts sheets and customer service that goes above and beyond are only the beginning. Here are a few ideas to make your guests feel […]

Can Your Hotel Become the “Place to Be” in the Local Community?

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Your property can be so much more than just a place for travelers to stop for the night while traveling on business or vacation. Guest rooms are only a part of your hotel. Why not take advantage of the entirety of your space? There is no better way to expand your revenue sources beyond just […]