Blog

No Tipping Restaurants: Weighing The New Pros and Cons

Horizon Hospitality's Pros and cons to no-tipping policy in restaurants

An earlier version of this post ran in 2020. We’ve published this update because the landscape of employment in the restaurant industry has changed drastically since then, and we believe employers should have the most up-to-date information when making strategic business decisions. Ghost kitchens, contactless ordering, high-capacity drive thru’s: the innovations coming from the restaurant… Read more »

How to Attract Property Managers with Ownership Mentalities

Ownership mentality in Property Managers

The property management recruiting strategies have fallen into a rut: companies hire entry-level on-site managers to do the grunt work for minimal pay and let the executives do the thinking (and money-making). But as current executives age into retirement, that model will not cut it anymore. To create a long-term talent acquisition strategy with low… Read more »

Yes, Business Travel Will Return, But Is Your Hotel Ready?

Companies have finally returned to the office, and business travel will slowly but surely follow. But a recent survey by Deloitte has revealed some surprising trends for post-COVID business travel, and they have nothing to do with the safety protocols that have dominated business strategies in the last two years. What will your hotel need… Read more »

The Benefit Trend to Watch in 2023: Career Development

Professional Development is the Surprising Benefit Trend in 2023

Recently, any talk of employee benefits almost certainly revolves around mental health, flexible work, and family leave. One of the most surprising priority shifts in 2022 for companies and workers has nothing to do with personal life. According to reports by SHRM and NSHS, career development has grown significantly as a priority for the majority… Read more »

How Digitizing Employee Recognition Can Keep Hotel Staff Motivated

Common sense (and countless psychology studies) tells us that positive reinforcement is the best way to motivate, engage, and retain workers. Unfortunately, the fast-paced environments of hotels make it challenging for leaders to slow down and find time to express gratitude and give kudos to their hardworking staff. While there is no replacement for telling… Read more »

Critical Tips for a Club Manager’s Successful Job Search

“By failing to prepare, you are preparing to fail.” ― Benjamin Franklin With most employers letting candidates apply for jobs with the click of a button, it can be easy to be caught unprepared in an interview process. But being unprepared is the surest way for a job hunt to hit a dead end. Whether… Read more »

Use Individual Goals to Drive Your Hospitality Team’s Success

Setting Goals for Individuals that Benefit the Whole Team

Communicating company goals to your hospitality team is critical to the success of your business. But teams or individual employees cannot be expected to break those goals down into achievable tasks on their own. Nor can they be expected to achieve them if the method is at odds with their own goals. It’s up to… Read more »

When Is It Time to Find Another Job?

The hospitality industry has no shortage of thrilling moments – it is what draws so many professionals to the job! But those thrilling moments sometimes involve angry guests or putting literal fires out, and can make even the most passionate hospitality professional look for greener pastures. But a recent Joblist survey found that 31% of… Read more »

Make Your Words Matter

Humans speak their first fully-formed words sometime between 9 – 12 months of age. It’s a big deal, delighting our parents and launching us into the world of interactive communication. For the rest of our lives, words are the foundation of (almost) everything we do. Psychologist Dr. Jordan Peterson says, “If you can think, speak,… Read more »

How to Keep Your Hotel’s Housekeeping Staff Happy

Housekeeping is arguably one of the toughest jobs in a hotel. And with all the changes in the last few years, like heightened cleaning protocols and the widespread elimination of daily room cleaning, the job can often feel impossible. So, what can hotel management do to keep their housekeeping teams happy and motivated? Focus on… Read more »