Can Artificial Intelligence in Resume Screening Solve the Job Candidate Quality Challenge?

The problem in the hospitality industry is not that there are not enough candidates. It’s that there aren’t enough quality candidates. Narrowing the field from dozens or hundreds of candidates to a select few that are qualified enough to interview can take a lot of person-hours. Can AI do some of the heavy lifting for […]

GDPR Starts at the End of May – Are You Ready?

Do you know what GDPR is, and how it could impact your hospitality business? Here’s an overview of what you need to know. The General Data Protection Regulation (GDPR) is a law passed by the European Union (EU) regarding the management of the personally identifiable information (PII) belonging to citizens of its member countries. This […]

What Can a Hotel Do With Its Customer Data to Improve the Relationship?

Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep […]

STUDY: Hotel Guest Satisfaction Increases When Using Your App

As a hospitality professional, travel may seem simple to you. For vacationers who may only travel once or twice a year or business people juggling a lot of demands, managing all the details involved in leaving town can be frustrating and confusing. Make the process just a little simpler, and guests will reward you with […]

The Guide to Building an Awesome Staff for Luxury Hotels

Luxury hotels can be difficult to staff well. You must hire people who are both comfortable interacting with well-off or celebrity guests, and committed to delivering a memorable experience to each and every one of them. It’s not easy. Guests of upscale hotels bring high expectations and can be demanding. They are accustomed to only […]

Make Your Hospitality Goals Attainable in 2017

What is 2017 looking like for you? Are you looking to adopt some of the latest trends such as a no-tipping model, a food haul venue or accommodating bleisure travelers? Are you considering changes to your menu to incorporate locally sourced foods? Are you upgrading your technology? Maybe you’re focused on something simpler such as […]