The problem in the hospitality industry is not that there are not enough candidates. It’s that there aren’t enough quality candidates. Narrowing the field from dozens or hundreds of candidates to a select few that are qualified enough to interview can take a lot of person-hours. Can AI do some of the heavy lifting for… Read more »
Do you know what GDPR is, and how it could impact your hospitality business? Here’s an overview of what you need to know. The General Data Protection Regulation (GDPR) is a law passed by the European Union (EU) regarding the management of the personally identifiable information (PII) belonging to citizens of its member countries. This… Read more »
Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep… Read more »
As a hospitality professional, travel may seem simple to you. For vacationers who may only travel once or twice a year or business people juggling a lot of demands, managing all the details involved in leaving town can be frustrating and confusing. Make the process just a little simpler, and guests will reward you with… Read more »
Luxury hotels can be difficult to staff well. You must hire people who are both comfortable interacting with well-off or celebrity guests, and committed to delivering a memorable experience to each and every one of them. It’s not easy. Guests of upscale hotels bring high expectations and can be demanding. They are accustomed to only… Read more »
What is 2017 looking like for you? Are you looking to adopt some of the latest trends such as a no-tipping model, a food haul venue or accommodating bleisure travelers? Are you considering changes to your menu to incorporate locally sourced foods? Are you upgrading your technology? Maybe you’re focused on something simpler such as… Read more »
What makes for a great hotel manager? Going far beyond the job description to help the hotel succeed! If you are a hotel manager or hope to become one, you need to put the needs of the hotel and its guests first. Here are few tips to help you make an asset of yourself in… Read more »
Full-service hotels are expensive to stay in and expensive to run. Is there still a place for them or are they a thing of the past? Is limited service the way to go? Let’s take a look at some of the differences. Full service offers lots of extra amenities such as. Turn-down service Concierge Shuttle… Read more »
Running a hotel is expensive. You can’t afford to make mistakes. What’s the easiest way to ensure that you are making the right decisions for your hotel? Big data. By analyzing what works and what doesn’t, you can ensure that you keep costs down, profits up and guests happy. Tracking Guest Spend Analyze data to… Read more »
More families are including a number of generations in their vacation trips. Is your hotel or resort prepared? Are you equipped to offer something of interest to all ages and meet their varying needs so everyone can have a great time? Families are busy and hosting events at home can be stressful, so families are… Read more »