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Personalization in a Traveler’s Experience Creates Brand Loyalty
According to a survey from American Express, 90 percent of travelers appreciate when a travel service company strives to customize their experience based on their preferences, while 76 percent of
Which Talent Management Solution Helps Your Business Grow in 2018?
While it’s difficult to predict what 2018 will bring, it’s critical to create a strategy for growth in the year ahead and put systems in place to support it. One
Is Fatigue Affecting Your Team? What Can You Do to Minimize It?
The hospitality industry is a very high-demand career. Long hours are often required, including late nights and even overnights. Getting adequate rest can be difficult, yet it is essential. What
Are High Performers Leaving? How Does That Reflect on Your Managers?
It’s important to track the resignation and retention rate for your highest performers. If you are losing staff, take time to analyze who is leaving and why. If it’s lesser
5 Restaurant staffing best practices
Scott Samuels, CEO of Horizon Hospitality, was quoted in Nation’s Restaurant News and Culinary Institute of America News. Finding and retaining staff can be a significant challenge for restaurants, and
Your Restaurant Is on OpenTable, Should You Be on Resy?
If your restaurant is already on OpenTable, does it make sense to be on Resy as well? If you are unfamiliar with Resy, it’s a restaurant reservation and wait list