Ditch the Annual Employee Review – Do This Instead

Every year, thousands of restaurants and hotels gear up for weeks of stuffy, time-consuming, and stressful annual employee performance reviews. Countless studies have proven yearly reviews are ineffective in motivating employees or encouraging productivity. So, why should restaurants and hotels stick with this outdated practice? Simple – they shouldn’t! Here is how hospitality leaders can… Read more »

The Hidden Time-Costs of Hospitality Recruiting

The hidden time costs of recruiting in Hospitality

We see it all the time…a small hospitality business owner needs a new manager, so they pay to post the job description to a few online job boards and figure they’ll spend a few hours reviewing applications and interviewing the top candidates. But before they know it, they’ve spent days or weeks spinning their wheels… Read more »

What the Newest Pay-Transparency Laws Mean for Restaurants

Pay transparency will effect restaurants

The movement for pay transparency is picking up steam. Starting in January 2023, Rhode Island, California and Washington will join the growing list of states with pay transparency laws. These laws range from requiring salary ranges in job advertisements to mandating that companies share current pay ranges with any employee who requests them. Restaurants are… Read more »

Quiet Quitting in Hospitality: Separating the Symptom from the Cause

What began as a viral video has become one of the most talked about (and written about) topics this year. The workplace phenomenon either sparks fiery debate, or is brushed off as “all in our heads” and nothing more than clickbait. To a certain degree, the arguments for or against quiet-quitting in hospitality do not… Read more »

How to Attract Property Managers with Ownership Mentalities

Ownership mentality in Property Managers

The property management recruiting strategies have fallen into a rut: companies hire entry-level on-site managers to do the grunt work for minimal pay and let the executives do the thinking (and money-making). But as current executives age into retirement, that model will not cut it anymore. To create a long-term talent acquisition strategy with low… Read more »

Yes, Business Travel Will Return, But Is Your Hotel Ready?

Companies have finally returned to the office, and business travel will slowly but surely follow. But a recent survey by Deloitte has revealed some surprising trends for post-COVID business travel, and they have nothing to do with the safety protocols that have dominated business strategies in the last two years. What will your hotel need… Read more »

The Benefit Trend to Watch in 2023: Career Development

Professional Development is the Surprising Benefit Trend in 2023

Recently, any talk of employee benefits almost certainly revolves around mental health, flexible work, and family leave. One of the most surprising priority shifts in 2022 for companies and workers has nothing to do with personal life. According to reports by SHRM and NSHS, career development has grown significantly as a priority for the majority… Read more »

How Digitizing Employee Recognition Can Keep Staff Motivated

Common sense (and countless psychology studies) tells us that positive reinforcement is the best way to motivate, engage, and retain workers. Unfortunately, the fast-paced environments of hospitality make it challenging for leaders to slow down and find time to express gratitude and give kudos to their hardworking staff. While there is no replacement for telling… Read more »

Use Individual Goals to Drive Your Hospitality Team’s Success

Setting Goals for Individuals that Benefit the Whole Team

Communicating company goals to your hospitality team is critical to the success of your business. But teams or individual employees cannot be expected to break those goals down into achievable tasks on their own. Nor can they be expected to achieve them if the method is at odds with their own goals. It’s up to… Read more »