What Can You Do to Make Your Hiring Process as Easy as Possible?


Hiring is increasingly competitive. Making the process easier on applicants and more efficient for yourself can ensure that you spend your time more productively, keep the interest of top talent and ensure you hire and retain the best people. Make it easy to apply. One of the biggest problems is application abandonment. This can occur… Read more »

Join the Culture Club?

Scott Samuels, CEO of Horizon Hospitality, was quoted in Career Planners – First-Time Jobseeker’s Guide. “According to Scott Samuels, founder & CEO of Horizon Hospitality, a company’s culture is more about the personality of a company. However, he says it’s difficult to ascertain through a question and answer session during an interview. “Culture needs to… Read more »

Personalization in a Traveler’s Experience Creates Brand Loyalty

According to a survey from American Express, 90 percent of travelers appreciate when a travel service company strives to customize their experience based on their preferences, while 76 percent of travelers agree the level of personalized customer service they receive while traveling can really make or break their trip. Use the following tips to improve… Read more »

Which Talent Management Solution Helps Your Business Grow in 2018?


While it’s difficult to predict what 2018 will bring, it’s critical to create a strategy for growth in the year ahead and put systems in place to support it. One of the smartest ways to accomplish this goal is by developing your current talent and recruiting top prospects. Savvy leaders will focus on improving productivity… Read more »

Is Fatigue Affecting Your Team? What Can You Do to Minimize It?


The hospitality industry is a very high-demand career. Long hours are often required, including late nights and even overnights. Getting adequate rest can be difficult, yet it is essential. What are the signs your team members are not getting enough rest, and what can you do about it? Fatigued workers can cost employers thousands annually… Read more »

5 Restaurant staffing best practices

Scott Samuels, CEO of Horizon Hospitality, was quoted in Nation’s Restaurant News and Culinary Institute of America News. Finding and retaining staff can be a significant challenge for restaurants, and that issue is amplified in cities where staffing demand exceeds supply. However, a few simple strategies can help keep restaurants well-staffed all year-round. “Many restaurant… Read more »

Your Restaurant Is on OpenTable, Should You Be on Resy?


If your restaurant is already on OpenTable, does it make sense to be on Resy as well? If you are unfamiliar with Resy, it’s a restaurant reservation and wait list system recently launched by Airbnb. Resy offers simple-to-use software that includes everything from table management to online bookings and POS integration. How does it work?… Read more »

How Can You Better Accommodate Guests with Special Needs?

There is no shortage of regulations detailing how restaurants and hotels are to provide for guests with disabilities or special needs. Unfortunately, that just addresses the bare minimum of what is required to remain compliant. Laws don’t tell you how to make your hotel or restaurant a regular destination for guests with additional requirements, but… Read more »