There is a Right Way (and a wrong way) to Use Skills Assessments When Hiring

Everyone puts their best foot forward in an interview. They will usually research the company and the role, prepare thoughtful answers to common interview questions, and show off their most impressive achievements. Of course, face-to-face interviews are essential in the hiring process, especially for many hospitality roles. But what else can hiring managers do to… Read more »

The Hospitality Industry’s Next Challenge: Convincing Talent to Return

It is no secret that COVID-19 hit the hospitality companies the hardest of any industry. And as waves of hospitality workers filed for unemployment, other industries have seen an opportunity. Leigh Ann Teubert, Managing Partner at Horizon Hospitality, noted that companies involved in property management, distribution, and even healthcare “are using this time to try… Read more »

The Power of Resilience

Resilience. It’s one of the secrets to survival, both professionally and personally. It is what has gotten you to where you are, and it’s what will help define who you will become. Looking back at some of the toughest situations you’ve endured, you may have felt there was no other choice. It was a natural… Read more »

Top HR Challenges in the Hospitality Industry

[Scott Samuels, CEO of Horizon Hospitality sits down with SHRM to talk about the biggest HR challenges facing the hospitality industry at the moment] “…Another enduring problem is the lack of diversity at higher levels of the industry. The industry’s hourly workforce is diverse, but that’s not the case for management. As a reckoning over… Read more »

 5 Ways to Spot Restaurant Staff Burnout

signs of burnout in restaurant staff

With an average turnover rate of 75%, the restaurant industry has always been notorious for churning through workers. But add a pandemic and extra personal stresses, and the risk of losing valuable employees only goes up. Because of this, management should be able to spot the basic signs of burnout in staff: Physical Exhaustion Frequent… Read more »

How Senior Living Can Tap into a Wider Talent Pool with Social Media

Social Media Recruiting to Gain more candidates

Finding and keeping talented workers has always been an uphill battle for the senior living industry. As rewarding as the industry can be, it’s an often overlooked-job market that isn’t well understood by job seekers. But amid record-high unemployment, senior living communities have the opportunity to recruit a variety of talented jobseekers from adjacent struggling… Read more »

Hotel Sustainability Starts With Employees

Today’s travelers are increasingly aware of the carbon footprint that their travel has. Unsurprisingly, hotels are investing in sustainability initiatives in response. Existing hotels are being refitted and new hotels are being built with energy-reducing technology. But are these physical changes enough to significantly improve hotel sustainability across the industry? Unless the entire hotel team… Read more »

What Will it Take to Win Hospitality Workers Back?

How are hospitality companies going to convince workers to return?

COVID-19 caused a massive wave of lay-offs in the hospitality industry. Although hospitality workers are some of the most passionate people about their jobs, necessity pushed many to find careers in other industries. So, once the pandemic subsides, will they be willing to jump back into the notoriously tough hospitality industry? Or will they have… Read more »