Categories
STUDY: Hotel Guest Satisfaction Increases When Using Your App
As a hospitality professional, travel may seem simple to you. For vacationers who may only travel once or twice a year or business people juggling a lot of demands, managing
The Guide to Building an Awesome Staff for Luxury Hotels
Luxury hotels can be difficult to staff well. You must hire people who are both comfortable interacting with well-off or celebrity guests, and committed to delivering a memorable experience to
Is a Locker for Wine or Liquor a Feature Your Favorite Customers Would Appreciate?
What is your restaurant clientele like? Do they enjoy the finer things? Are they willing to pay a premium for them? A private onsite locker for wine and liquor may
How Can a Hospitality Recruiter Consult With Its Clients to Improve Their Business?
The best way to exceed client expectations is to really dig into their experience, not just with you, but in the industry in general. Of course, you speak to them
What Makes Customers NOT Return?
Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors?