[Scott Samuels is quoted in a recent article from Big Mouth Survey]
“…Scott Samuels, the CEO of Horizon Hospitality stresses the importance of respect and empowerment. He recommends asking the following questions to learn more about hotel employee job satisfaction.
- Does senior leadership treat employees with the respect they deserve?
- Does senior leadership empower (hourly) employees to solve basic guest-related issues or do they require management approval?
- Is the hotel’s senior leadership commonly present during peak times and when the hotel is the busiest and do they actively engage with guests during these times?”
Read the Full Article Here