No Tipping Restaurants: Weighing The New Pros and Cons

Horizon Hospitality's Pros and cons to no-tipping policy in restaurants

An earlier version of this post ran in 2020. We’ve published this update because the landscape of employment in the restaurant industry has changed drastically since then, and we believe employers should have the most up-to-date information when making strategic business decisions. Ghost kitchens, contactless ordering, high-capacity drive thru’s: the innovations coming from the restaurant… Read more »

How to Attract Property Managers with Ownership Mentalities

Ownership mentality in Property Managers

The property management recruiting strategies have fallen into a rut: companies hire entry-level on-site managers to do the grunt work for minimal pay and let the executives do the thinking (and money-making). But as current executives age into retirement, that model will not cut it anymore. To create a long-term talent acquisition strategy with low… Read more »

Yes, Business Travel Will Return, But Is Your Hotel Ready?

Companies have finally returned to the office, and business travel will slowly but surely follow. But a recent survey by Deloitte has revealed some surprising trends for post-COVID business travel, and they have nothing to do with the safety protocols that have dominated business strategies in the last two years. What will your hotel need… Read more »

Critical Tips for a Club Manager’s Successful Job Search

“By failing to prepare, you are preparing to fail.” ― Benjamin Franklin With most employers letting candidates apply for jobs with the click of a button, it can be easy to be caught unprepared in an interview process. But being unprepared is the surest way for a job hunt to hit a dead end. Whether… Read more »

Use Individual Goals to Drive Your Hospitality Team’s Success

Setting Goals for Individuals that Benefit the Whole Team

Communicating company goals to your hospitality team is critical to the success of your business. But teams or individual employees cannot be expected to break those goals down into achievable tasks on their own. Nor can they be expected to achieve them if the method is at odds with their own goals. It’s up to… Read more »

Make Your Words Matter

Humans speak their first fully-formed words sometime between 9 – 12 months of age. It’s a big deal, delighting our parents and launching us into the world of interactive communication. For the rest of our lives, words are the foundation of (almost) everything we do. Psychologist Dr. Jordan Peterson says, “If you can think, speak,… Read more »

Considering a Career in Property Management? Here’s What to Know.

Most people don’t think of property management as part of the hospitality industry, but the two industries have quite a bit in common. Both focus on creating exceptional experiences for guests and residents. And since property management careers are expected to grow 7% in the next 10 years, it’s a tempting career path to consider… Read more »

Quick and Easy Ideas for Restaurant TikTok Success

Busy restaurant owners might be hesitant to jump into yet another social media platform, but TikTok is becoming difficult to ignore. Considering it gains eight new users every second, has low competition for exposure, and has an algorithm that focuses on pushing content to users nearby, it is a perfect place for restaurants of all… Read more »

Is a Four Day Workweek in Restaurants Just Crazy Enough to Work?

Recently, a few restaurants have gained national attention for experimenting with something unheard of in the industry – a four-day workweek. While normalizing a better work-life balance is long overdue, a four-day workweek might feel too extreme for many restaurant operations. But with some creativity and clear communication, many restaurants can give their workers more… Read more »