[Scott Samuels, CEO of Horizon Hospitality sits down with SHRM to talk about the biggest HR challenges facing the hospitality industry at the moment] “…Another enduring problem is the lack of diversity at higher levels of the industry. The industry’s hourly workforce is diverse, but that’s not the case for management. As a reckoning over… Read more »
Category: Recruiting and HR Issues
5 Ways to Spot Restaurant Staff Burnout
With an average turnover rate of 75%, the restaurant industry has always been notorious for churning through workers. But add a pandemic and extra personal stresses, and the risk of losing valuable employees only goes up. Because of this, management should be able to spot the basic signs of burnout in staff: Physical Exhaustion Frequent… Read more »
How Senior Living Can Tap into a Wider Talent Pool with Social Media
Finding and keeping talented workers has always been an uphill battle for the senior living industry. As rewarding as the industry can be, it’s an often overlooked-job market that isn’t well understood by job seekers. But amid record-high unemployment, senior living communities have the opportunity to recruit a variety of talented jobseekers from adjacent struggling… Read more »
What Will it Take to Win Hospitality Workers Back?
COVID-19 caused a massive wave of lay-offs in the hospitality industry. Although hospitality workers are some of the most passionate people about their jobs, necessity pushed many to find careers in other industries. So, once the pandemic subsides, will they be willing to jump back into the notoriously tough hospitality industry? Or will they have… Read more »
5 Myths About the Hospitality Job Market During the Pandemic
With record unemployment, it’s natural to assume that hiring for hospitality positions is a cakewalk right now. But COVID-19 presents so many unique challenges that make the hospitality job market tricky to navigate. There’s no precedent to guide the strategies of both job seekers and employers, leaving many to rely on broad assumptions. Here are… Read more »
Hiring in the Hospitality Industry: How to Quickly and Efficiently Evaluate Resumes
Congratulations, you’ve created a clear and engaging job description for your open management position that gets job seekers excited to work for you! But now you have more applications than you know what to do with. While that can be a great problem to have, you need some way to accurately identify the most qualified… Read more »
Be Proactive – Address These Job Candidate Concerns Up Front
The pandemic has had an enormous impact on the hospitality industry. In some areas, businesses are slowly reopening. But many potential job candidates are reluctant to return, mostly because they don’t know what to expect when they get there. Reassure candidates by sharing your policies and safety plans upfront in job postings, on your website,… Read more »
How Hospitality Companies Can Avoid Hiring Bias
While a company may have great intentions when it comes to hiring diverse candidates, different types of bias can easily cause efforts to fall short of those diversity goals. Unconscious bias can be especially problematic in the recruitment process, for both the candidate and employer. Not only does it hurt the company’s chances of hiring… Read more »
Working with an Executive Hospitality Recruiter – What’s a Standard Timeline?
If you think back to the last time you recruited a hospitality executive on your own, you probably don’t remember it fondly. The stakes are high – the right executive can set the tone for your entire organization – and it can consume a lot of resources to do correctly. The value provided by working… Read more »
Nearly Half of Top Performers Are Leaving – How Can You Get Executives to Realize the Economic Impact on Your Company?
Turnover is typical in the hotel and restaurant industry. Many managers and executives don’t give it a second thought. It’s merely the cost of doing business. But this can be an expensive mistake. Those who leave the company are more likely to be among the top performers. Why? Top performers have more options They are desired by other companies… Read more »