As many as four generations can be found working together in one business. Some senior leaders might actually remember the first moon landing and the newest employees are just out of high school, or even working part-time after class. Then there are the generations sandwiched in between to consider. How can everyone co-exist in the fast paced hospitality industry when their birthdates span decades?
Create a mentorship program
Veteran employees have plenty to share with their younger counterparts, but they don’t always get the opportunity to work with them. Ask older employees to take a newbie under their wing, so you don’t lose institutional knowledge when they retire.
Don’t discount the youth voice
The contribution of younger employees is often ignored. Millennials have been the butt of jokes for a decade, and now GenZ is getting an equal dose of snark. You might be surprised at what they have to offer. Fresh ideas for activities of interest to residents, new technologies to streamline services, and their energy and enthusiasm all bring value to your hospitality business.
Offer different ways to learn
Different generations may have various ways of learning. Boomers may want to learn by doing, working side by side with a co-worker, or training as part of a group. GenXers might prefer reading a book or taking an online course where they can work at their own pace. Employees of the Millennial or GenZ age are typically accustomed to learning on the go and may prefer training they can consume in small bites on their smartphones.
Toss out the labels
Sure, the life experience of someone born before World War II is different from one born post 9/11. Still, people have more in common than we give each other credit for. Allow co-workers an opportunity to bond with each other informally. Workers tend to congregate with those they consider most like themselves. Encourage them to learn what they have in common. Conduct a survey of employee interest for those who would like to participate and provide discussion opportunities.
Partner with a Leading Hospitality Recruitment Expert
Whatever the generational makeup of your staff, you’ll need the right people to manage them. That’s where the experts at Horizon Hospitality can help. We successfully recruit managers and executives all across the hospitality industry. Contact our hospitality recruiters today to learn more.
