REPORT FROM THE U.S.—Branded hotels have many resources when it comes to setting standards for everything from housekeeping procedures to front-desk protocol to food-and-beverage menus. But this is a larger issue for independent properties, which often must create and enforce their own standards.
“It is a challenge, and independent owners and investors may not have an extensive background of being hoteliers,” said Scott Samuels, founder and CEO of Overland Park, Kansas-based Horizon Hospitality. “They need to bring in GMs who have a background with brands and understand these operating procedures.” READ MORE>>>