What Does the Hotel Guest in 2020 Want?
Travelers look for accommodations that are like home but better. And in 2020, people increasingly automate their homes. They want to bring that experience with them on the road. They wish to be able to stream the same entertainment they do at home. They want to control light and temperature from their smartphones, and they […]
Recruitment Marketing – Playing the Long Game Pays off in the Long Run
In recruiting full-time six-figure or even C-Suite employees, what is the image your company presents online? How much control do you have over company brand and recruitment? The restaurant and hotel industry is volatile, but you can’t just wait around for your dream executive to become available. Know who your ideal candidates are and where […]
Transformative Travel – How Can Your Business Make a Life-Lasting Impact
It probably seems that returning from a vacation refreshed and relaxed should be enough, but today’s travelers expect more. They want a truly transformative experience. What is that, and how can your business make the most of this opportunity? Let’s explore these thoughts. What is transformative travel? Transformative travel means more than laying on the […]
A Hospitality Recruiter Helps You Take the Career Jump You’re Ready to Make
Thinking about a career change? Not sure if it’s the right time or how to decide which job is right for you? Or maybe you know exactly where you want to work, but you don’t have an “in.” That’s why you need to work with a hospitality recruiter. What can a hospitality recruiter do for […]
Hiring the Resume and Not the Person Could Increase Your Long-Term Costs
Most hiring managers have made a few hiring mistakes caused by hiring someone who looked good on paper. But really, what else do you have to go on when you’re ready to hire? Hiring the wrong person because you relied too heavily on their resume can be an expensive mistake. Here are some tips to […]
What Makes Customers NOT Return?
Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them […]