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The Cost Of A Bad Hire And How To Avoid It
A single bad hire can cost an employer up to 30% of the individual’s first year compensation. In the hospitality field, damages can go farther and wider. One bad hire
The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience,
Creating Exceptional Teamwork between your Front of House and Back of House Staff
A little friendly rivalry between the front and back of the house is to be expected – even welcome. But when it begins to have a negative impact on daily
The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company
The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify
Is the Golden Rule Selfish?
Since childhood, we have all been raised by the Golden Rule: “Do unto others as you would have them do unto you.” Many would cite this ethical code as one of their
The MANY benefits of Applicant Tracking Software for Your Hiring Process
The MANY Benefits of Adding an Applicant Tracking Software to Your Hiring Process. The more hiring you do, the tougher it is to manage the administrative details. In the hospitality