The Rise of Remote and Hybrid Roles in Hospitality

According to Forbes, as of the end of last year, more than 12% of US workers are fully remote, and a whopping 28.2% have a hybrid work model. Simply type in “Remote Hospitality Jobs” into Google, and you’ll realize that the hospitality industry is no exception in the trend towards remote and hybrid work. This transformation offers numerous benefits for both employers and employees, paving the way for a more flexible, efficient, and resilient industry. Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

The Benefits of Remote Work in Hospitality

The documented benefits of remote work are numerous, starting with increased flexibility and work-life balance. Here are just a few examples:

  • Remote work allows employees to better balance their personal and professional lives, reducing commute time and stress.
  • Employees feel empowered when they can set their own schedule. Employers likewise enjoy access to a global talent pool.
  • When remote work is an option, companies can recruit top talent from anywhere, leading to a more diverse and skilled workforce.
  • Employees save on gas, employers can reduce overhead costs like rent and energy, and the result is a smaller carbon footprint from the reduction in commuting and energy expenses.
  • Finally, remote work can lead to increased productivity, as employees often experience fewer distractions and can create personalized work environments.

Tips for Job Seekers in Remote Hospitality Roles

For job seekers interested in remote positions within the hospitality industry, here are some strategies to enhance your prospects and succeed:

  1. Tailor Your Applications: Highlight not just your remote work experience, but your relevant experience in the industry. Although we live in an increasingly digitized world, there’s no substitute for the “boots-on-the-ground” experience that connects you to the hospitality industry.
  2. Close Any Skill Gaps: Focus on mastering digital tools, self-management abilities, and any other necessary skills that might be new for you.
  3. Build a Strong Online Presence: Maintain an up-to-date LinkedIn profile that showcases your skills and experience.
  4. Network Virtually: Participate in online industry forums, attend virtual conferences, and join professional groups on social media.
  5. Prepare for Virtual Interviews: Ensure you have a quiet, well-lit space for interviews, test your technology, and practice common questions.
  6. Stay Organized and Self-Disciplined: Set up a dedicated workspace, establish a routine, and use productivity tools to stay on track.

Employers and Employees alike should look for the following “green flags” when assessing a remote or hybrid position:

  1. Established communication channels and regularly scheduled check-ins
  2. Virtual and, when appropriate, in-person team-building activities that maintain team cohesion
  3. Clear performance metrics and regular feedback sessions
  4. The use of VPNs and encryption tools, and regular training on cybersecurity best practices

Looking to hire a remote employee or to be hired as a remote employee?

Those who embrace the shift towards remote work in hospitality will be well-positioned for success in the evolving landscape.

Let Horizon Hospitality help you find the right fit for your remote and hybrid positions. Our candidate database includes talent in all fifty states. Click here to schedule a meeting to learn more about our recruitment services.



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