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Is Fatigue Affecting Your Team? What Can You Do to Minimize It?
The hospitality industry is a very high-demand career. Long hours are often required, including late nights and even overnights. Getting adequate rest can be difficult, yet it is essential. What
Are High Performers Leaving? How Does That Reflect on Your Managers?
It’s important to track the resignation and retention rate for your highest performers. If you are losing staff, take time to analyze who is leaving and why. If it’s lesser
How to Know When You’re on Thin Ice at Work
Scott Samuels, CEO of Horizon Hospitality, was quoted in The Wall Street Journal People who perform poorly in certain tasks often aren’t aware of their shortcomings, but there are signs
Glassdoor Reviews Impact a Company’s Ability to Hire Top Performers
You probably keep up with online feedback of your restaurant or hotel on common review sites to see how your service rates, but have you checked how you’re doing on
Will New Hospitality Technology Affect Talent Acquisition?
As automation increases in the hospitality industry, the way in which you recruit may be impacted. Your hotel or restaurant will need to hire people with different kinds of skill
Hiring the Resume and Not the Person Could Increase Your Long-Term Costs
Most hiring managers have made a few hiring mistakes caused by hiring someone who looked good on paper. But really, what else do you have to go on when you’re