How a Hospitality Recruiting Firm Finds You Star Employees

When you advertise a hospitality management position, you will probably have no shortage of responses. Unfortunately, a large percentage of them will be completely unqualified for the role. Your options are to take time, that could be spent elsewhere, to manually assess each of these resumes, or you can trust a hospitality recruiter to handle… Read more »

Find the Hardest-Working Millennials

There is a common misconception that millennials are not as hardworking as previous generations. This notion usually comes from people who don’t have much experience working with people of varying ages. You may have to adapt your recruiting and hiring process to attract and retain the newest entries to the labor market, but understanding what… Read more »

Hospitality Industry Managers are Highly Touted by Other Industries

The skills that make hospitality managers successful in restaurants, hotels and resorts are the same that make them attractive to other industries. By nurturing their talents, you can retain them while helping them to grow their careers. Here are a few qualities of a successful hospitality industry manager: Customer centricity. There is no substitute for… Read more »

Use Interview Questions to Test for Soft Skills

A quick perusal of their resume offers an overview of a candidate’s skills and experience. A few probing interview questions will confirm them. Soft skills are harder to evaluate. You must get behind the candidate’s interview face to really get to know him and learn what he may be like on the job. Approach interviews… Read more »

The Competency Model: What Is It and How Will It Help

The Food and Beverage Service Competency Model introduced earlier this year is an exciting development for the industry. It was created by the National Restaurant Association Educational Foundation. This model sets criteria for what knowledge, skills and abilities are required for those working in the industry. When the guidelines are followed, it will likely improve… Read more »

Horizon Career Tips for Hospitality College Students

The hospitality industry is highly competitive – at least for the most desirable jobs – but with some hard work and a little creative thinking, you can come out ahead. Present Yourself Well. Make use of the career services at your college. They can help you craft a well-thought-out resume that is simple to customize… Read more »

Hire Right and You Won’t Have to Worry About Culture

Much has been made in the last few years about the importance of cultural fit in hiring. But candidates with the right mix of skills, attitude and work ethic can fit into most any culture, whether you are running a fast-casual restaurant or a fine-dining establishment. Identify these gems, bring them on board and you’ll… Read more »

Rallying the Troops

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Keeping a restaurant running requires a lot of different skill sets – and a lot of different personalities. But it’s critical that all these different types of people learn to work in concert. From the manager in the front of the house to the executive chef in back and the bussers who run in between,… Read more »

What Qualities Make Leaders in Hospitality

Looking to add to the leadership team for your restaurant, hotel or resort? Look for these qualities to ensure your success and that of your team. Focus On ALL Their Customers Many managers pride themselves on guest experience, but what about staff experience? The best leaders also take the time to develop and train their… Read more »

The Pros and Cons of Job-hopping in the Hospitality Industry

It’s tough to strike a balance between building longevity in one place and going where the opportunity is. How do you know if you should stay for the long haul or jump ship? A big factor to consider is “Why are you making the change?”. Before you go job-hopping, weigh the pros and cons. Great… Read more »