Ace Your Hotel Management Interview

Interviews are stressful in any industry, but when you are looking for jobs in hotel management, you have to demonstrate your ability to wear the many hats required to meet the demands of the job. You must present yourself professionally, be outgoing and engaging and show how well you handle stress. These are the essentials […]

How to “Speak Recruiter” 101

A quick google search for “recruiter near me” will probably yield a confusing hodge-podge of results. Some recruiters call themselves staffing agencies, some recruiting firms, and some even refer to themselves as headhunters. If you are already struggling to figure out how to hire quality employees, you probably have no time to decipher what all […]

What Can a Hotel Do With Its Customer Data to Improve the Relationship?

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Collecting data is a waste of time if you don’t leverage that data into creating a better customer experience, improved processes and repeat visits. Using Customer Relationship Management software (CRM) that keeps all of your data in one place can help you to operate more efficiently. Begin With the Basics: Acquire basic guest data. Keep […]

A Revamped Interview Process Helps Candidate Retention

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Often the interview process is focused exclusively on getting a top prospect on board, with little thought put into keeping them with your company for the long run. What new interview tools could help you to that end? Focus on understanding. By really getting to know candidates, you can better see who will fit into […]

What Can You Do to Make Your Hiring Process as Easy as Possible?

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Hiring is increasingly competitive. Making the process easier on applicants and more efficient for yourself can ensure that you spend your time more productively, keep the interest of top talent and ensure you hire and retain the best people. Make it easy to apply. One of the biggest problems is application abandonment. This can occur […]

Personalization in a Traveler’s Experience Creates Brand Loyalty

According to a survey from American Express, 90 percent of travelers appreciate when a travel service company strives to customize their experience based on their preferences, while 76 percent of travelers agree the level of personalized customer service they receive while traveling can really make or break their trip. Use the following tips to improve […]