Is Your Company Paying Competitively For Top-Tier Talent?
2019 Compensation and Benefits Guide – Your Essential Tool in Becoming a Destination Employer Do you know what the average salary is for the management position you are trying to fill? How can you ensure that you are offering competitive benefits to attract the best candidates? The most recent document put out by Horizon Hospitality, […]
Recruitment Marketing – Playing the Long Game Pays off in the Long Run
In recruiting full-time six-figure or even C-Suite employees, what is the image your company presents online? How much control do you have over company brand and recruitment? The restaurant and hotel industry is volatile, but you can’t just wait around for your dream executive to become available. Know who your ideal candidates are and where […]
Is Fatigue Affecting Your Team? What Can You Do to Minimize It?
The hospitality industry is a very high-demand career. Long hours are often required, including late nights and even overnights. Getting adequate rest can be difficult, yet it is essential. What are the signs your team members are not getting enough rest, and what can you do about it? Fatigued workers can cost employers thousands annually […]
Are High Performers Leaving? How Does That Reflect on Your Managers?
It’s important to track the resignation and retention rate for your highest performers. If you are losing staff, take time to analyze who is leaving and why. If it’s lesser performers you are losing, they may be disgruntled or be unwilling to put in the effort it takes to get ahead. But if you’re losing […]
How Can a Hospitality Recruiter Consult With Its Clients to Improve Their Business?
The best way to exceed client expectations is to really dig into their experience, not just with you, but in the industry in general. Of course, you speak to them regularly, but try to do a deep dive at least once a quarter so you can adjust for the seasons and adapt to any changes […]
What Makes Customers NOT Return?
Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them […]