How Can Luxury Hotels Provide True Luxury to Their Guests?

Luxury Travelers expect more from their vacation and business trips– that’s no secret. But when guests are accustomed to always having the best – the fastest wifi, the highest thread count sheets, professionally decorated homes – how can a hotel set itself apart? In 2017, it’s about three things; simplicity, technology and telling a story. […]

What Hotel Trends Aren’t Going Away Anytime Soon

In recent years, several trends have entered the hospitality industry. While some of them are likely to fall by the wayside, many appear to have staying power. Embrace these trends to attract new guests and encourage previous visitors to make a return trip. Bleisure Travel For many people who are overscheduled or on a tight […]

Market Your Hotel the Right Way to Fill More Beds

Today’s consumer has virtually limitless access to accommodation information before making the decision to book a hotel. Where they once picked up the phone and made a reservation, they can now spend hours comparing various hotels side by side. How can you stand out above your competition and attract new and returning visitors? Highlight your […]

Recruiting Challenges for 2014

Are You Ready to Meet the Challenge of Recruiting in 2014? written by Dana Baith VP of Recruiting – Horizon Hospitality Government agencies, industry publications and travel associations are all shouting the good news…”The hospitality industry (especially the hotel sector) will continue to see an increase in business during the coming year.”  Obviously that means […]

Hiring for Attitude

When you’re making the decision on whom to hire- how much weight do you put on “attitude” vs. skill or experience? The importance of “attitude” in a service-oriented environment: As you look to hire and train your new employees, your overall goal is to prepare them to have a positive impact on the customer experience […]

Recruitment Process Outsourcing for Hospitality Companies

…the competitive edge for many Hotel, Restaurant and Club Management Companies! When I broach the subject of Recruitment Process Outsourcing (RPO) with Hospitality business owners, managers and HR executives, they usually ask me the same three questions: What is it?   Why do I need it?  And how will it benefit my organization? Of course, these are […]