Who Owns Customer Data – the Hotel or the Travel Agency?

Customers find hotels in a variety of ways. They may come to you directly, through a travel agency or through an online booking company. There are no real rules as to who owns the data customers provide, so it is generally controlled by the point of entry. Online travel agency (OTA) Booking.com has recently stated […]

Market Your Hotel the Right Way to Fill More Beds

Today’s consumer has virtually limitless access to accommodation information before making the decision to book a hotel. Where they once picked up the phone and made a reservation, they can now spend hours comparing various hotels side by side. How can you stand out above your competition and attract new and returning visitors? Highlight your […]

What Qualities Make Leaders in Hospitality

Looking to add to the leadership team for your restaurant, hotel or resort? Look for these qualities to ensure your success and that of your team. Focus On ALL Their Customers Many managers pride themselves on guest experience, but what about staff experience? The best leaders also take the time to develop and train their […]

Hotel General Manager Salaries: Where Do You Stand?

If you’re seeking a career with excellent growth potential that does not require a four-year degree, hotel management may be the answer for you. Current Salaries The following snapshot of hotel GM salaries was compiled by the executive recruitment staff at Horizon Hospitality: Select service hotels with under 200 rooms: $45,000 to $65,000 (median = […]

Why Hospitality HR Professionals Need to Participate in Social Media

Still on the fence about using social media?  Consider these statistics from the recent Cone Business in Social Media Study: 93 percent of Americans believe that a company should have a presence on social media sites. 85 percent believe that these companies should use social media to interact with consumers. 60 percent of Americans regularly […]