Measuring Employee Engagement
With the competition for loyal customers ever rampant, one of your key differentiators is the service provided by your employees. Next to an extremely satisfied customer, your employees are your greatest customer loyalty tools for your business. Their level of engagement and satisfaction has a direct impact on how the experience received by your customers. […]
Finding the Right Fit: Is Values-Based Recruiting Right for Your Hospitality Organization?
One of the biggest challenges facing HR and other hospitality hiring managers is finding candidates who are the “right fit” for their respective organizations. But just what, exactly, is the “right fit”? For many employers, it means finding a candidate who shares the same belief systems and values as the company’s, and who meshes with […]
Why Hospitality HR Professionals Need to Participate in Social Media
Still on the fence about using social media? Consider these statistics from the recent Cone Business in Social Media Study: 93 percent of Americans believe that a company should have a presence on social media sites. 85 percent believe that these companies should use social media to interact with consumers. 60 percent of Americans regularly […]
Biggest Challenges Facing HR in the Next Decade
What do you think will be the biggest challenges facing HR during the next decade? This is one of the questions posed in a poll by the Society for Human Resource Management titled “Challenges Facing Organizations and HR in the Next 10 Years.” The survey responses, gathered from 449 HR professionals, show that: Getting and […]
Why Hospitality Recruiters Beat Job Boards – Hands Down
When it comes to finding your ideal hospitality job, nothing compares to working with a specialized recruiter like Horizon Hospitality. Admittedly, I may be a little biased. While I certainly won’t tell you not to use job boards (they can be a valuable part of your job search strategy), I’d like to share this list […]