What began as a viral video has become one of the most talked about (and written about) topics this year. The workplace phenomenon either sparks fiery debate, or is brushed off as “all in our heads” and nothing more than clickbait. To a certain degree, the arguments for or against quiet-quitting in hospitality do not… Read more »
While private clubs may have been founded on principles of exclusivity, today’s members may be looking for something else – a connection to a community. Private clubs exploring ways to strengthen their brand might consider investing time and energy into greater community involvement. Here are some top reasons for a private club to expand its… Read more »
People trust people more than companies, which is why employee referral programs tend to produce hires with a longer tenure. But for them to be effective, employees need to actually participate. This is where many referral programs stall and leave business owners and HR professionals scratching their heads. Where do they go wrong? Here are… Read more »
Today’s travelers are increasingly aware of the carbon footprint that their travel has. Unsurprisingly, hotels are investing in sustainability initiatives in response. Existing hotels are being refitted and new hotels are being built with energy-reducing technology. But are these physical changes enough to significantly improve hotel sustainability across the industry? Unless the entire hotel team… Read more »
COVID-19 caused a massive wave of lay-offs in the hospitality industry. Although hospitality workers are some of the most passionate people about their jobs, necessity pushed many to find careers in other industries. So, once the pandemic subsided, many were hesitant to jump back into the notoriously tough hospitality industry. Hospitality companies have found they… Read more »
Much focus is placed these days on keeping employees engaged. But is that enough? Keeping your employees happy is the key to reducing turnover, increasing operational efficiency and improving your bottom line. How can you ensure that your employees are happy and engaged? Communicate Your Vision Let them in on your dreams and plans. Employees… Read more »
With the competition for loyal customers ever rampant, one of your key differentiators is the service provided by your employees. Next to an extremely satisfied customer, your employees are your greatest customer loyalty tools for your business. Their level of engagement and satisfaction has a direct impact on how the experience received by your customers.… Read more »