Categories
Do You Need to Evaluate Your Annual Performance Review?
Hospitality employers sometimes wonder if annual performance reviews are worth the time and energy they spend preparing for them. What’s the payoff? They cause stress for employees and may not
Be Prepared to Meet the Needs of International Travelers
A growing larger portion of hospitality revenue comes from international travelers. By considering and preparing for their unique needs, you can encourage repeat and referral business and develop a steady
Focus on Talent and It Will Lead to a More Diverse Staff
Building a diverse staff is a frequent goal of leaders in the hospitality business. But how can you reach out to a broad range of people without sacrificing the high
Make Your Hotel Appealing to Travelers for a Day Stay
Travelers know that there is simply nothing worse than a long layover in a strange city with no amenities available in the airport but the hard floor or an uncomfortable
Properly Respond to Online Customer Complaints During Their Experience
When it comes to online customer complaints, the more promptly you address them, the better. In the hospitality industry, you sometimes have an advantage that other businesses do not. Your
Hospitality Staff Must Provide ‘WOW’ Customer Service
Travelers have become more independent. They plan trips without agents, conduct research online and don’t always use the services of bellhops or concierges. Without these traditional avenues of standout service,