Hiring the Resume and Not the Person Could Increase Your Long-Term Costs

Most hiring managers have made a few hiring mistakes caused by hiring someone who looked good on paper. But really, what else do you have to go on when you’re ready to hire? Hiring the wrong person because you relied too heavily on their resume can be an expensive mistake. Here are some tips to […]

What Is Your Goal – Build Check Size or Drive More Customer Traffic?

There’s more than one way to grow your restaurant business. The method you choose depends on the resources available to you. The primary sources of growth most restaurant owners rely on are increasing the number of customers who dine in their establishment or boosting the dollars spent by each diner. Here are some proven growth […]

What Makes Customers NOT Return?

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Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them […]

Thinking About More Restaurant Technology? Don’t Forget ROI?

There is virtually no limit to the technology available to today’s restaurants. But how do you know which ones to adopt and which ones to skip? Consider technologies that improve diner experience, allow you to keep up with the latest trends and prove profitability. Here are a few restaurant technologies you may want to adopt. […]

The 2 for $20 Offer Erodes the Long-Term Value of a Full-Service Restaurant

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You may not know it yet, but your restaurant is in trouble. The reason? Millennials. Why? Because they are holding restaurants to a higher standard. Recent reports have revealed that fast food and fast casual restaurants are struggling for business because younger diners just don’t go to them. Cheaper Isn’t Always Better In recent years, […]