The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key
Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have […]
Creating Exceptional Teamwork between your Front of House and Back of House Staff
A little friendly rivalry between the front and back of the house is to be expected – even welcome. But when it begins to have a negative impact on daily restaurant operations, it’s time to bring the two sides together and remind them of the importance of working together. Hold Regular Staff Meetings. Meet at […]
The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company
The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify an especially talented employee, consider taking the time to create strategies that will allow you to develop and hold onto your best people. Here are […]
Earning Respect from Your Restaurant Staff
Restaurant industry employees are an interesting group. You have the youngsters who join the crew for a quick buck before moving on to a more corporate job, veterans who enjoy writing their own ticket and choosing their shift. Then there are those who just love everything about the industry; the challenge of creating new dishes […]
The Pros and Cons of Job-hopping in the Hospitality Industry
It’s tough to strike a balance between building longevity in one place and going where the opportunity is. How do you know if you should stay for the long haul or jump ship? A big factor to consider is “Why are you making the change?”. Before you go job-hopping, weigh the pros and cons. Great […]
Three Behavioral Interview Tips To Calm Your Fears
Interviews are intimidating enough already. Behavioral interviews add another layer of pressure onto an already stressful situation. Taking the time to prepare and craft a cohesive career story can make your behavioral interview go a little smoother. The purpose of a behavioral interview is to get to know how you tick, how you’ll fit in […]