Media Room

Stay informed on the Hospitality Industry

Blogs

Horizon Hospitality’s blog regularly delivers timely news, industry insights, and proven best practices for both hospitality employers and professionals. Our articles cover leadership trends, hiring strategies, compensation benchmarks, and career guidance.

Categories

The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key

Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience,

Creating Exceptional Teamwork between your Front of House and Back of House Staff

A little friendly rivalry between the front and back of the house is to be expected – even welcome. But when it begins to have a negative impact on daily

The 5 Most Effective Ways of Retaining Top Talent Within Your Hospitality Company

The hospitality industry is notorious for its high turnover rates. Industry veterans accept this as inevitable to a degree. But when you are filling a key position or can identify

Earning Respect from Your Restaurant Staff

Restaurant industry employees are an interesting group. You have the youngsters who join the crew for a quick buck before moving on to a more corporate job, veterans who enjoy

The Pros and Cons of Job-hopping in the Hospitality Industry

It’s tough to strike a balance between building longevity in one place and going where the opportunity is. How do you know if you should stay for the long haul

Three Behavioral Interview Tips To Calm Your Fears

Interviews are intimidating enough already. Behavioral interviews add another layer of pressure onto an already stressful situation. Taking the time to prepare and craft a cohesive career story can make

Podcasts

Our Hospitality Connection podcast brings together top leaders across the hospitality industry for candid conversations about leadership, growth, hiring, and industry trends. Each episode delivers real-world insights, career advice, and forward-thinking perspectives that shape the future of hospitality.
podcasts

Episode 103:

Talent Acquisition in Today’s Market
Guest: Alissa Thomas
Vice President of Recruiting – Horizon Hospitality

Watch >

podcasts

Episode 102:

Restaurant Entrepreneurship Journey
Guest: Kevin Timmons
Owner – Nick & Jakes Restaurants

Watch >

podcasts

Episode 101:

The Heart of Hospitality
Guest: Dave Adams
Director of Hospitality – Belmont Park

Watch >

In The News

Articles from leading hospitality publications where Horizon Hospitality is quoted as a trusted industry expert. These pieces showcase our perspectives on executive hiring trends, leadership strategy, compensation insights, and the evolving hospitality talent landscape.

Revinate

Top hotel trends: Industry experts predict what’s ahead

Oct 22, 2025 (last updated)

Technology and data are a big focus for hospitality right now. It touches almost every aspect of the business.

OnlineU

2025 Most Affordable Online Master’s Degrees in Hospitality Management

May 15, 2025 (updated)

Emphasizes leadership mix: “Emotional Intelligence… Crisis Management… Cultural Competence… Innovative Thinking… Financial Acumen.”
Horizon Hospitality
(press release)

Horizon Hospitality Named Top Office in Sanford Rose Associates Network

Oct 2, 2020

We’re honored… and proud of the results our team achieves for clients.
SHRM

Hotel Industry to Younger Workers: We Feel Your Pain

Mar 17, 2020

Notes that many hospitality workers “are seeking consistent hours and schedules” and are not drawn to overnight shifts.
Big Mouth Survey

Hotel Employee Job Satisfaction: 3 Steps to Make Hotel Staff Happy

Feb 6, 2020 (last updated)

Stresses “respect and empowerment”; suggests asking if leadership “treat[s] employees with the respect they deserve.”
CoStar News

Sales Training, Tech Top Indie Hotel Spending Plans

Dec 19, 2019

Without question the greatest priority for hotel spending in 2020 will be technology.
Hospitality Tech

Expedia Group Signs Industry-First Agreement to Become Optimized Distributor of Marriott

Sep 17, 2019

No Scott Samuels quote in this news item. Included for completeness.
Newsmax

11 Most Common Lies People Put on Their Resume

Jun 5, 2019

Example he encountered: a candidate listed “Cornell School of Hotel Management” after only one online class.
CoStar News

Independent Hotels Free to Forge Own Standards

Feb 21, 2019

Independent owners… need to bring in GMs who have a background with brands and understand these operating procedures.
US Foods

How to Fill Positions with Gen Z Workers

2019

Advises boosting referral incentives and recognition for Gen Z hires.
Wall Street Journal

How to Know When You’re on Thin Ice at Work

Nov 28, 2018

No Scott Samuels quote located in this WSJ piece.
FSR Magazine

Punch Bowl Social Is the Next Big Eatertainment Chain

Oct 2018

On talent for fast-growth concepts: “Recruiting the right culinary and ops talent is absolutely critical”
SmartBrief

5 Restaurant staffing best practices

Dec 17, 2017

Many restaurant owners lowball managers… That’s a big mistake… turnover is costly.
The Ladders

7 clues you’re about to be fired (and what you can do)

Oct 5, 2017

Cited as an executive recruiter on warning signs and perception at work.
Hcareers

Hospitality Execs Explain How to Network the Right Way

Nov 28, 2016

If all you’re doing is sending out emails and expecting to hear back, you’re going to be sorely disappointed.