Caroline began her hospitality career at the front desk of Drury Inn while earning her Bachelor of Science in Parks, Recreation, and Tourism from the University of Missouri-Columbia. She has 13 years of extensive experience in hospitality, including group and convention sales, convention services, and event planning for renowned organizations such as Marriott, Hyatt, Brown-Forman, and Explore St. Louis. After taking several years off to be with her young daughter, Caroline joined Horizon Hospitality in 2021.

Originally from the Ozarks in southeast Missouri, Caroline still enjoys spending time on the area's beautiful spring-fed rivers and lakes. She also loves live music, spending time with family and friends, and is an enthusiastic supporter of the Kansas City Chiefs and St. Louis Cardinals.