We’re getting ready for some of 2014’s peak travel times. How can your business stay ahead of the competition during this year of economic recovery? Customer Service What does customer service look like this year? If you want to be an industry leader, it has to go well beyond basic expectations. Look for a positive… Read more »
Tag: Hospitality Recruiting
Top 5 Reasons to Pursue a Job in Hotels
Nearly 1.9 million Americans work in the hotel industry – and there are some excellent reasons why this is true. Salaries, benefits and career opportunities are plentiful and the work environment by the very nature of the industry is friendly, accommodating and welcoming. Competitive Pay Hotel companies that value providing premier guest service are… Read more »
The Best Use of Assessments in the Interview Process
Talent assessments, also known as pre-employment tests, are important tool in the hiring process. And just as you need more than just a hammer in your home improvement toolbox, you need more than just assessments in your hiring formula. Studies show that they should carry about one-third of the weight involved in your candidate selection… Read more »
Horizon Hospitality Plans for Growth and Expansion after a Record-Breaking 2013
MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Scott A. Samuels, CEO Horizon Hospitality Associates, Inc. (913) 333-3190 Email: scott@horizonhospitality.com LEAWOOD, KS—November 18, 2013—Horizon Hospitality, a hospitality industry employment search firm that provides a variety of recruitment services to restaurants, private clubs, hotels, and resorts across the nation, is proud to report a 41% increase in revenue… Read more »
Measuring Employee Engagement
With the competition for loyal customers ever rampant, one of your key differentiators is the service provided by your employees. Next to an extremely satisfied customer, your employees are your greatest customer loyalty tools for your business. Their level of engagement and satisfaction has a direct impact on how the experience received by your customers.… Read more »
Finding the Right Fit: Is Values-Based Recruiting Right for Your Hospitality Organization?
One of the biggest challenges facing HR and other hospitality hiring managers is finding candidates who are the “right fit” for their respective organizations. But just what, exactly, is the “right fit”? For many employers, it means finding a candidate who shares the same belief systems and values as the company’s, and who meshes with… Read more »
Why Hospitality HR Professionals Need to Participate in Social Media
Still on the fence about using social media? Consider these statistics from the recent Cone Business in Social Media Study: 93 percent of Americans believe that a company should have a presence on social media sites. 85 percent believe that these companies should use social media to interact with consumers. 60 percent of Americans regularly… Read more »
Biggest Challenges Facing HR in the Next Decade
What do you think will be the biggest challenges facing HR during the next decade? This is one of the questions posed in a poll by the Society for Human Resource Management titled “Challenges Facing Organizations and HR in the Next 10 Years.” The survey responses, gathered from 449 HR professionals, show that: Getting and… Read more »
Why Hospitality Recruiters Beat Job Boards – Hands Down
When it comes to finding your ideal hospitality job, nothing compares to working with a specialized recruiter like Horizon Hospitality. Admittedly, I may be a little biased. While I certainly won’t tell you not to use job boards (they can be a valuable part of your job search strategy), I’d like to share this list… Read more »