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Blogs
Horizon Hospitality’s blog regularly delivers timely news, industry insights, and proven best practices for both hospitality employers and professionals. Our articles cover leadership trends, hiring strategies, compensation benchmarks, and career guidance.
Categories
Properly Respond to Online Customer Complaints During Their Experience
When it comes to online customer complaints, the more promptly you address them, the better. In the hospitality industry, you sometimes have an advantage that other businesses do not. Your
Hospitality Staff Must Provide ‘WOW’ Customer Service
Travelers have become more independent. They plan trips without agents, conduct research online and don’t always use the services of bellhops or concierges. Without these traditional avenues of standout service,
How Can Restaurants Adjust to Customers Wanting More Delivery?
Technological developments give people more options than ever. And sometimes that means they would rather enjoy a nice, restaurant-quality meal while binge-watching Netflix than actually go out to eat. The
What Technology Can Set Your Hospitality Company Apart?
Travelers are increasingly tech savvy. They expect the same level of technology on the road that they enjoy at home. How can you use technology to improve the quality of
How Do Employees Learn on the Job and Not Affect Your Service?
The hospitality industry requires a lot of on-the-job training. But guest experience cannot suffer while you are getting your people up to speed. How can you train new employees and
4 Keys to Success after Receiving a Promotion
Winning a promotion is exciting. You put in a lot of hard work to get there and you’re probably eager to show what you can do. It’s natural to want
Podcasts
Episode 106:
Science Behind Great Bar Programs
Guest: Ben Potts
Partner – Unfiltered Hospitality
Episode 105:
Marketing for a New Age of Hospitality
Guest: Annette Marquez
CMO – Hello AM Marketing
Episode 104:
Hiring For Hospitality
Guest: Alissa Thomas
VP of Recruiting – Horizon Hospitality
Episode 103:
Redefining Luxury Hospitality
Guest: Bernardo Neto
General Manager – The Ben Hotel
Episode 102:
Restaurant Entrepreneurship Journey
Guest: Kevin Timmons
Owner – Nick & Jakes Restaurants
Episode 101:
The Heart of Hospitality
Guest: Dave Adams
Director of Hospitality – Belmont Park
In The News
Articles from leading hospitality publications where Horizon Hospitality is quoted as a trusted industry expert. These pieces showcase our perspectives on executive hiring trends, leadership strategy, compensation insights, and the evolving hospitality talent landscape.
Top hotel trends: Industry experts predict what’s ahead
Oct 22, 2025 (last updated)
Technology and data are a big focus for hospitality right now. It touches almost every aspect of the business.
2025 Most Affordable Online Master’s Degrees in Hospitality Management
May 15, 2025 (updated)
(press release)
Horizon Hospitality Named Top Office in Sanford Rose Associates Network
Oct 2, 2020
Hotel Industry to Younger Workers: We Feel Your Pain
Mar 17, 2020
Hotel Employee Job Satisfaction: 3 Steps to Make Hotel Staff Happy
Feb 6, 2020 (last updated)
Sales Training, Tech Top Indie Hotel Spending Plans
Dec 19, 2019
Expedia Group Signs Industry-First Agreement to Become Optimized Distributor of Marriott
Sep 17, 2019
11 Most Common Lies People Put on Their Resume
Jun 5, 2019
Independent Hotels Free to Forge Own Standards
Feb 21, 2019
How to Fill Positions with Gen Z Workers
2019
How to Know When You’re on Thin Ice at Work
Nov 28, 2018
Punch Bowl Social Is the Next Big Eatertainment Chain
Oct 2018
5 Restaurant staffing best practices
Dec 17, 2017
7 clues you’re about to be fired (and what you can do)
Oct 5, 2017
Hospitality Execs Explain How to Network the Right Way
Nov 28, 2016