It is a recipe for a restaurant staffing disaster: A surplus of unfilled positions, not enough workers interested, and everybody competing for the same talent at once. It’s a reality for most restaurant managers, leaving them at a loss on how to recruit in this type of market. However, some restaurants have discovered effective incentives… Read more »
Most restaurant managers have experienced this vicious cycle: When a restaurant is short-staffed, management takes on extra roles. With the extra workload, there is not enough time to recruit and hire help. Without an HR or recruiting role on the team, the pattern is all too familiar. But with some smart adjustments to the recruiting… Read more »
Increasingly, consumers focus on quality over quantity. Diners are less likely to go through a drive-thru several times a week than they are to make the time to dine in a full service or fast casual restaurants with a reputation for top-notch service and high-quality food. What do these quality-seeking diners expect? Locally Sourced Products… Read more »
With all the time and energy that’s put into hiring, you would think employers would focus more on keeping great people. But like in many relationships, some restaurant and hotel managers often take their best people for granted. Why? They get the job done, they don’t need a lot of management and they are drama-free.… Read more »
Thinking about marketing to millennials, but afraid you’ll drive away your current customers? Chances are you have nothing to worry about. Many of the things millennials prefer will also be enjoyed by others, millennials just get there a little quicker. Here are a few ideas for attracting millennials while retaining customer of all ages. Engage… Read more »
Much focus is placed these days on keeping employees engaged. But is that enough? Keeping your employees happy is the key to reducing turnover, increasing operational efficiency and improving your bottom line. How can you ensure that your employees are happy and engaged? Communicate Your Vision Let them in on your dreams and plans. Employees… Read more »
Busy seasons can be a great proving ground for new employees. But how can you ensure that the best of them want to stay once their expected tenure is over? Laying the groundwork ahead of time is the key. Make Them Feel Like Part Of The Team. Your existing employees may subtly (or less than… Read more »
It’s easy to lose sight of the importance of reviews to your business. But if you understand word-of-mouth, you can understand reviews – it’s word-of-mouth on an international, nearly infinite level. Where a dissatisfied customer once would have told a friend or two about a bad experience, he can now post it online and reach… Read more »
Restaurant industry employees are an interesting group. You have the youngsters who join the crew for a quick buck before moving on to a more corporate job, veterans who enjoy writing their own ticket and choosing their shift. Then there are those who just love everything about the industry; the challenge of creating new dishes… Read more »