There is no shortage of regulations detailing how restaurants and hotels are to provide for guests with disabilities or special needs. Yes, these regulations make it technically possible for people with disabilities to visit businesses. However, they are a far cry from truly making guests with special needs feel welcome. Since one in four Americans… Read more »
Recently, a few restaurants have gained national attention for experimenting with something unheard of in the industry – a four-day workweek. While normalizing a better work-life balance is long overdue, a four-day workweek might feel too extreme for many restaurant operations. But with some creativity and clear communication, many restaurants can give their workers more… Read more »
Congratulations, you’ve created a clear and engaging job description for your open management position that gets job seekers excited to work for you! But now you have more applications than you know what to do with. While that can be a great problem to have, you need some way to accurately identify the most qualified… Read more »
Facial recognition is growing increasingly common. As hackers get smarter and are capable of bypassing even the most secure passwords, facial recognition is being used on smartphones like the iPhone X and more are sure to follow. How can you use this technology in your restaurant? Should you? Consider the experience of restaurants that have… Read more »
When your company is in growth mode, getting the right people in place quickly is critical to your success. But if you are using an outmoded hiring process, you will have trouble keeping up. Here are some ideas to keep your hiring on track. Ask for help. One of the best sources for new employees… Read more »
The line between eating out and dining in continues to blur. Home delivery or pickup is available from even many upscale restaurants. People prepare restaurant quality meals from kits that boast fresh ingredients and no waste. The latest development in this trend is the addition of increasingly sophisticated technologies. Where it was once necessary for… Read more »
Meat is losing its mainstream appeal as consumers increasingly choose plant-forward meals. Vegetarians have been around for a long time, but restaurants have not kept up in what they offer diners. To attract those consumers who choose plant-based meals, you need to offer better choices than salads and mac and cheese. Vegetarians and vegans have… Read more »
If your restaurant is already on OpenTable, does it make sense to be on Resy as well? If you are unfamiliar with Resy, it’s a restaurant reservation and wait list system recently launched by Airbnb. Resy offers simple-to-use software that includes everything from table management to online bookings and POS integration. How does it work?… Read more »
Many restaurant professionals worry about the impact that automation could have on the restaurant industry. Will innovations remove the personal touch from diner interactions? Will you need to recruit differently to find people with both restaurant expertise and a degree of tech-savvy? But lost in these concerns is the idea that technology can bring positive… Read more »
You probably keep up with online feedback of your restaurant or hotel on common review sites to see how your service rates, but have you checked how you’re doing on Glassdoor? You provide the exceptional service you do because of the quality of people you hire. Are you sure your Glassdoor rankings aren’t impeding that… Read more »