Four Surprising Ways Restaurant Loyalty Programs Are A Win-Win

For decades, the loyalty program has been a tried-and-true marketing tactic for the restaurant industry. But loyalty programs have evolved far beyond the simple punch card. With a bit of data management and creativity, restaurants can attract new customers, and existing customers can receive more meaningful perks. Here is how loyalty programs are truly a… Read more »

Keep Your Restaurant Staff Safe This Fall

COVID still looms over the restaurant industry and diner safety is a huge priority. But many employees are still nervous about the resurgence in COVID numbers. Employers that are conscious of these concerns have already begun to take such drastic measures as requiring vaccination of patrons and employees. However, this might not a feasible option… Read more »

The To-Go Cocktail Trend is Here to Stay

One positive development for the restaurant industry last year was that many states lifted restrictions for off-premise alcohol sales. While this was a short-term fix meant to help restaurants recoup some lost income during COVID, the change seems to be permanent in some places as the pandemic subsides. And since take-out ordering remains popular, restaurant… Read more »

How Hospitality Companies Can Beat the Newest Pandemic: Job Ghosting

In a recent LinkedIn poll, we found that the biggest recruiting challenge for 37% of hiring managers was candidates ghosting jobs and interviews. Right now, candidates have the upper hand in the hospitality job market. If a candidate does not feel valued by the company in the interview process, they will quickly take their talents… Read more »

Not Enough Hours in the Day: How to Recruit While Running a Restaurant

Most restaurant managers have experienced this vicious cycle: When a restaurant is short-staffed, management takes on extra roles. With the extra workload, there is not enough time to recruit and hire help. Without an HR or recruiting role on the team, the pattern is all too familiar. But with some smart adjustments to the recruiting… Read more »

What Does It Mean to Be a Zero-Waste Restaurant?

The sustainability trend is nothing new to the restaurant industry. Now, a few organizations have even gone as far as creating “Zero-Waste” certifications for restaurants ambitious enough to meet the challenge. To qualify, a restaurant must divert a certain amount of waste from landfills, incineration, or the environment (around 90%). While straightforward, reaching for this… Read more »

Here comes Generation Z – How to manage your restaurant’s youngest workers

The oldest members of Generation Z are fresh out of college, driven, and ready to make an impact on a business. But they have also already lived through two major economic downturns in their relatively short lives, making them more pragmatic than their Millennial predecessors. Entrepreneurially spirited, they will often have a side hustle, and… Read more »

There is a Right Way (and a wrong way) to Use Skills Assessments When Hiring

Everyone puts their best foot forward in an interview. They will usually research the company and the role, prepare thoughtful answers to common interview questions, and show off their most impressive achievements. Of course, face-to-face interviews are essential in the hiring process, especially for many hospitality roles. But what else can hiring managers do to… Read more »

Don’t Let “Culture Fit” Get in the Way of Hiring Strong Candidates: Focus on These 5 Factors Instead

Consider this scenario: A candidate has all the necessary experience required for a role. Their first interview was very casual but went well. However, they were eventually turned down because a single hiring manager deemed that they “aren’t a good culture fit”. Do you see a problem here? Of course, companies should hire candidates they… Read more »

The Hospitality Industry’s Next Challenge: Convincing Talent to Return

It is no secret that COVID-19 hit the hospitality companies the hardest of any industry. And as waves of hospitality workers filed for unemployment, other industries have seen an opportunity. Leigh Ann Teubert, Managing Partner at Horizon Hospitality, noted that companies involved in property management, distribution, and even healthcare “are using this time to try… Read more »