Here comes Generation Z – How to manage your restaurant’s youngest workers

The oldest members of Generation Z are fresh out of college, driven, and ready to make an impact on a business. But they have also already lived through two major economic downturns in their relatively short lives, making them more pragmatic than their Millennial predecessors. Entrepreneurially spirited, they will often have a side hustle, and… Read more »

There is a Right Way (and a wrong way) to Use Skills Assessments When Hiring

Everyone puts their best foot forward in an interview. They will usually research the company and the role, prepare thoughtful answers to common interview questions, and show off their most impressive achievements. Of course, face-to-face interviews are essential in the hiring process, especially for many hospitality roles. But what else can hiring managers do to… Read more »

Don’t Let “Culture Fit” Get in the Way of Hiring Strong Candidates: Focus on These 5 Factors Instead

Consider this scenario: A candidate has all the necessary experience required for a role. Their first interview was very casual but went well. However, they were eventually turned down because a single hiring manager deemed that they “aren’t a good culture fit”. Do you see a problem here? Of course, companies should hire candidates they… Read more »

The Hospitality Industry’s Next Challenge: Convincing Talent to Return

It is no secret that COVID-19 hit the hospitality companies the hardest of any industry. And as waves of hospitality workers filed for unemployment, other industries have seen an opportunity. Leigh Ann Teubert, Managing Partner at Horizon Hospitality, noted that companies involved in property management, distribution, and even healthcare “are using this time to try… Read more »

Predicting Restaurant Trends for 2021: An Impossible Task?

It’s that time of year again when restaurant professionals and experts make their grand predictions for the next year’s trends to watch. But this year has been unique and the next twelve months have never been less certain. With so many tough to predict factors like COVID-19 numbers, government regulations, and public sentiment, one has… Read more »

Ghost Kitchens Explained

Ghost kitchen: It’s the buzzword on everyone’s lips in the hospitality industry lately. But what exactly is it? Basically, it’s a commercial cooking space rented by either virtual restaurants or more traditional dining venues. They exclusively focus on creating food to be delivered to customers. Unsurprisingly, interest in them has surged since the onset of… Read more »

5 Myths About the Hospitality Job Market During the Pandemic

With record unemployment, it’s natural to assume that hiring for hospitality positions is a cakewalk right now. But COVID-19 presents so many unique challenges that make the hospitality job market tricky to navigate. There’s no precedent to guide the strategies of both job seekers and employers, leaving many to rely on broad assumptions. Here are… Read more »

4 Simple Ways to Winterize Your Restaurant’s Outdoor Dining Experience

Warm soups, space heaters, and comfortable furnishings make outdoor dining cozy in the winter

Safely re-opening restaurants has been difficult for many owners this past summer but having the ability to seat guests outside has helped immensely. So as winter approaches and temperatures drop, many restaurant owners are dreading the loss of useable outdoor seating. But there are ways to make outdoor dining spaces comfortable, even inviting, to diners… Read more »

No Tipping Restaurants: Weighing The Pros and Cons During COVID-19

no-tipping-restaurants

In light of COVID-19, some restaurants (like this one) are wholeheartedly embracing the no-tipping movement in an effort improve paychecks for their workers. Yet at the same time, other restaurants (like this one) have abandoned the idea, citing the same concern for employee pay. So how does a restaurant decide if adopting a no-tipping policy… Read more »