While demand has surged in the hotel industry, employment levels have not. In understaffed teams, employees face increasingly challenging situations, work longer hours and wear multiple hats. This can quickly break down a team’s ability to bounce back from rough shifts or difficult customers. We have discussed the power of personal resiliency in our blog… Read more »
Diverse teams can bring undeniable benefits to private clubs, like an increase in employee and member satisfaction. But club leaders are learning that it is not enough to simply measure diversity success in numbers. They must also create an employer culture where diversity feels welcome and thrives. How can club leaders create inclusivity so that… Read more »
Resilience. It’s one of the secrets to survival, both professionally and personally. It is what has gotten you to where you are, and it’s what will help define who you will become. Looking back at some of the toughest situations you’ve endured, you may have felt there was no other choice. It was a natural… Read more »
Turns out, there are benefits that come from being a cocky teenager. Although your parents might have been counting down the days until you flew the nest, that swagger means you’ll likely end up earning a higher salary than those of your more modest friends. According to the Journal of Economic Psychology, their “Self-Esteem and… Read more »