The property management recruiting strategies have fallen into a rut: companies hire entry-level on-site managers to do the grunt work for minimal pay and let the executives do the thinking (and money-making). But as current executives age into retirement, that model will not cut it anymore. To create a long-term talent acquisition strategy with low… Read more »
Communicating company goals to your hospitality team is critical to the success of your business. But teams or individual employees cannot be expected to break those goals down into achievable tasks on their own. Nor can they be expected to achieve them if the method is at odds with their own goals. It’s up to… Read more »
Humans speak their first fully-formed words sometime between 9 – 12 months of age. It’s a big deal, delighting our parents and launching us into the world of interactive communication. For the rest of our lives, words are the foundation of (almost) everything we do. Psychologist Dr. Jordan Peterson says, “If you can think, speak,… Read more »
According to a recent report, the average tenure of C-suite executives is about 5 years. This, combined with the impact of “The Great Resignation” on the hotel industry means that organizations are dealing with a wave of executive talent turnover. As hotel companies rebound from COVID and the past few years of public scrutiny, what… Read more »
Countless studies found that professionals with mentors earn higher salaries and are more satisfied with their jobs. And yet, only 37% of professionals say they have a mentor. Whether you take advantage of a formal mentorship program or seek out a mentor on your own, here are some reasons why your hotel management career will… Read more »
Andrew Carnegie was a Scottish-American businessman and philanthropist. Always chatty and eager to share his wisdom, Carnegie once said, “You must capture and keep the heart of the supremely able man before his brain can do its best.” It’s a savvy assessment of the vital connection between heart, mind, results, and retention. How do we… Read more »
People don’t quit bad jobs, they quit bad bosses. This is on the tip of everyone’s tongue as employers scramble to stay staffed during “The Great Resignation.” And since the restaurant industry sees some of the highest rates of turnover, it makes one wonder: What makes a successful restaurant manager? Here are some common misconceptions… Read more »
While demand has surged in the hotel industry, employment levels have not. In understaffed teams, employees face increasingly challenging situations, work longer hours and wear multiple hats. This can quickly break down a team’s ability to bounce back from rough shifts or difficult customers. We have discussed the power of personal resiliency in our blog… Read more »
Diverse teams can bring undeniable benefits to private clubs, like an increase in employee and member satisfaction. But club leaders are learning that it is not enough to simply measure diversity success in numbers. They must also create an employer culture where diversity feels welcome and thrives. How can club leaders create inclusivity so that… Read more »
Resilience. It’s one of the secrets to survival, both professionally and personally. It is what has gotten you to where you are, and it’s what will help define who you will become. Looking back at some of the toughest situations you’ve endured, you may have felt there was no other choice. It was a natural… Read more »