Emotional Intelligence, or EQ, has become a buzzword among hiring authorities, especially in high-stress service industries like hospitality. Yet when it comes time to hire management talent, many hiring authorities struggle to know what to look for. Here are five signs of an emotionally intelligent hospitality manager: Self-Awareness Empathy Keeping Cool Under Pressure Problem-Solving Coachability… Read more »
One of the most frequently requested candidate qualifications that hospitality companies ask for is a seemingly simple one: good leadership skills. But what, exactly, that means, is not so simple. Not only is the term “good” up for a wide range of interpretations, but it’s also tough to nail down in interviews. Without seeing hospitality… Read more »
A career in hotels tends to come with frequent promotions, property transfers, ownership changes, or company changes. With these changes often come interviews. Meaning most hotel managers are well-versed in not only conducting interviews but also being interviewed themselves. But even the most seasoned hotel leader needs to anticipate and prepare for interview questions that… Read more »
What began as a viral video has become one of the most talked about (and written about) topics this year. The workplace phenomenon either sparks fiery debate, or is brushed off as “all in our heads” and nothing more than clickbait. To a certain degree, the arguments for or against quiet-quitting in hospitality do not… Read more »
The property management recruiting strategies have fallen into a rut: companies hire entry-level on-site managers to do the grunt work for minimal pay and let the executives do the thinking (and money-making). But as current executives age into retirement, that model will not cut it anymore. To create a long-term talent acquisition strategy with low… Read more »
Communicating company goals to your hospitality team is critical to the success of your business. But teams or individual employees cannot be expected to break those goals down into achievable tasks on their own. Nor can they be expected to achieve them if the method is at odds with their own goals. It’s up to… Read more »
Humans speak their first fully-formed words sometime between 9 – 12 months of age. It’s a big deal, delighting our parents and launching us into the world of interactive communication. For the rest of our lives, words are the foundation of (almost) everything we do. Psychologist Dr. Jordan Peterson says, “If you can think, speak,… Read more »
According to a recent report, the average tenure of C-suite executives is about 5 years. This, combined with the impact of “The Great Resignation” on the hotel industry means that organizations are dealing with a wave of executive talent turnover. As hotel companies rebound from COVID and the past few years of public scrutiny, what… Read more »
Countless studies found that professionals with mentors earn higher salaries and are more satisfied with their jobs. And yet, only 37% of professionals say they have a mentor. Whether you take advantage of a formal mentorship program or seek out a mentor on your own, here are some reasons why your hotel management career will… Read more »
Andrew Carnegie was a Scottish-American businessman and philanthropist. Always chatty and eager to share his wisdom, Carnegie once said, “You must capture and keep the heart of the supremely able man before his brain can do its best.” It’s a savvy assessment of the vital connection between heart, mind, results, and retention. How do we… Read more »