Travelers know that there is simply nothing worse than a long layover in a strange city with no amenities available in the airport but the hard floor or an uncomfortable chair. Whether they are traveling for business or on their way to a long-awaited vacation, a stressful travel experience is the last thing they need.… Read more »
The hospitality industry requires a lot of on-the-job training. But guest experience cannot suffer while you are getting your people up to speed. How can you train new employees and improve the skills of veterans while maintaining your usual service standards? Training new employees People tend to learn faster by doing, especially in the hospitality… Read more »