Sales Training, Tech Top Indie Hotel Spending Plans

[Scott Samuels, CEO of Horizon Hospitality, is quoted in a recent article by Hotel News Now] …Sluggish demand for overseas travel to the United States is predicted next year and the election year could take the industry in a host of directions, which is why independent hoteliers are thinking about spending priorities now… …Independent hoteliers… Read more »

STUDY: Hotel Guest Satisfaction Increases When Using Your App

As a hospitality professional, travel may seem simple to you. For vacationers who may only travel once or twice a year or business people juggling a lot of demands, managing all the details involved in leaving town can be frustrating and confusing. Make the process just a little simpler, and guests will reward you with… Read more »

The Guide to Building an Awesome Staff for Luxury Hotels


Luxury hotels can be difficult to staff well. You must hire people who are both comfortable interacting with well-off or celebrity guests, and committed to delivering a memorable experience to each and every one of them. It’s not easy. Guests of upscale hotels bring high expectations and can be demanding. They are accustomed to only… Read more »

What Hotel Trends Aren’t Going Away Anytime Soon

In recent years, several trends have entered the hospitality industry. While some of them are likely to fall by the wayside, many appear to have staying power. Embrace these trends to attract new guests and encourage previous visitors to make a return trip. Bleisure Travel For many people who are overscheduled or on a tight… Read more »