The Truth About Job Hopping in Hotels

Whether you attribute it to the economy or just want to blame the Millenials, the numbers don’t lie. Job hopping has been on the rise for the last decade. And in the hotel industry, it is even more common. If everybody is doing it, it isn’t a big deal. Right? Maybe. Maybe not. Although many… Read more »

Using Opportunistic Outsourcing as a Management Technique

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Business coach Peter Drucker dispensed some sage advice that still rings true decades later: Do what you do best and outsource the rest. What comes to mind when you hear that mantra? An immediate list likely appears of all the tasks you know are not the greatest use of your efforts and energy. In the… Read more »

Be Better Than the Competition to Win Customers

In the hospitality industry, there is no shortage of competition. Standing out among your competitors is the only way to get and keep customers. What strategies can you employ to set yourself apart and maintain and grow your successful business? Identify your competition. It’s not always as simple as you think. Is your hotel competing… Read more »

Horizon Career Tips for Hospitality College Students

The hospitality industry is highly competitive – at least for the most desirable jobs – but with some hard work and a little creative thinking, you can come out ahead. Present Yourself Well. Make use of the career services at your college. They can help you craft a well-thought-out resume that is simple to customize… Read more »

Hire Right and You Won’t Have to Worry About Culture

Much has been made in the last few years about the importance of cultural fit in hiring. But candidates with the right mix of skills, attitude and work ethic can fit into most any culture, whether you are running a fast-casual restaurant or a fine-dining establishment. Identify these gems, bring them on board and you’ll… Read more »

A Change In Management Is Coming. How Do You Prepare Your Staff?

A change in management can be disconcerting to your team. Employees grow accustomed to an individual’s management style and know what to expect of them – what their communication style is, how often they provide feedback, how lax or stern they are about enforcing rules or policies. Change is difficult for many people and the… Read more »

April Fools – How to Spot Lies on a Resume

It’s surprising how often people lie on their resumes – especially given the proliferation of social media. But people do – sometimes prominent people – and go on to great success until they are caught. What red flags can indicate an “embellished” resume? Unfamiliar Schools or Companies Sure, you may not be familiar with every… Read more »

Recognizing and Rewarding Staff

From housekeeping to the front desk, it’s important to recognize contributions at every level.  Here are some tips on how to recognize your team. Start by asking your team what would make them feel appreciated and motivated. You might be surprised. Some employees would enjoy an off-site team builder; others may ee it as one… Read more »

The Pre-Shift Meeting

Set the tone for a successful workday (or evening) with your pre-shift meeting. By taking 10 minutes to update your staff on what they need to know and prepare them for their shift, you’ll motivate them to do their best. Check that everything is in place. Mis en place works for the front of the… Read more »