As the population ages, senior living communities continue to grow. But many residents are still healthy and vibrant and interested in taking an active role in their dining experience. Just because someone is no longer able to live independently doesn’t mean they want to give up all control. They look for more than bland, cafeteria-style… Read more »
What is resiliency and what can it bring to your hospitality team? It is the ability to bounce back quickly from setbacks and easily overcome obstacles that could prevent you from reaching your goals. Resiliency is important to the restaurant and hotel industry because no matter what challenges are thrown at a hospitality professional, they… Read more »
If you want to retain and grow country club memberships, you need to adapt your offerings to the tastes of younger people while keeping older current members happy. Many of today’s diners are foodies and have developed sophisticated palates. They may have been raised watching The Food Network and Top Chef, and become familiar with cuisines and techniques foreign to many older diners.… Read more »
Anything you can do to make the hiring process easier for job seekers is going to give you a distinct competitive advantage. Even in a period of low unemployment, candidates aren’t always treated as valued individuals by employers and recruiters. The problem is, how do you provide the kind of candidate experience required to attract and keep top… Read more »
Instagram can be an amazing resource for your hotel – promoting your brand and making your hotel a go-to destination. Of course, establishing an Instagram marketing strategy of your own is essential. For example, sharing and encouraging your employees to share photos from behind the scenes can be fun and engaging. But happy guests can be your best advertisers. Here’s how you… Read more »
Where once people went straight from their homes into a retirement home, the transition is now longer and more complex. Younger seniors who are eager to ditch the obligation of keeping up a home and yard may still be healthy and active and looking for ways to keep busy and fulfilled. As boomers begin to reach retirement… Read more »
When hiring for your restaurant or hotel, it can be tough to balance the need to get open positions filled ASAP and the wisdom of taking the time to make sure you get it right the first time. And who can blame you? A bad hire can cost as much and two and a half times their salary to replace. But… Read more »
The value of online reviews is clear. Research indicates that as many as 97% of consumers consult online reviews before making a purchasing decision. That seems like a very high number for something you have no control over. Is there a way to determine how much each review is worth to your business? How much each bad one… Read more »
As a hospitality professional, you know there are many opportunities in the industry. Getting a little expert advice can help you make smarter career decisions – whether you’re looking for your first management position, changing industries, juggling offers or hoping to relocate to a highly desirable location. You may have questions like: Which opportunity is… Read more »
Your managers can really set the tone for your restaurant, hotel or resort. They can be instrumental in your success – or failure. That’s why it’s critical to choose a prehire screening process that identifies the traits and talents you want your managers to have and eliminate those who possess tendencies you want to avoid.… Read more »
