People trust people more than companies, which is why employee referral programs tend to produce hires with a longer tenure. But for them to be effective, employees need to actually participate. This is where many referral programs stall and leave business owners and HR professionals scratching their heads. Where do they go wrong? Here are… Read more »
The pandemic has had an enormous impact on the hospitality industry. In some areas, businesses are slowly reopening. But many potential job candidates are reluctant to return, mostly because they don’t know what to expect when they get there. Reassure candidates by sharing your policies and safety plans upfront in job postings, on your website,… Read more »
If you think back to the last time you recruited a hospitality executive on your own, you probably don’t remember it fondly. The stakes are high – the right executive can set the tone for your entire organization – and it can consume a lot of resources to do correctly. The value provided by working… Read more »
Today’s club members are likely to have a much different attitude than those in previous decades. Country clubs were once primarily the purview of men only who might bring their wives and children in for tennis lessons or a family dinner (dressed up, of course). The atmosphere was one of dark wood, leather chairs, accompanied by cigars and lavish meals. Modern clubs are more inclusive, or they need to… Read more »
Turnover is typical in the hotel and restaurant industry. Many managers and executives don’t give it a second thought. It’s merely the cost of doing business. But this can be an expensive mistake. Those who leave the company are more likely to be among the top performers. Why? Top performers have more options They are desired by other companies… Read more »
As many as five generations are working together and nowhere is that as noticeable as in senior living communities. Residents are most likely of the Greatest Generation or early Baby Boomers. At the same time, the newest employees are Generation Z, just out of high school, or even working part-time after class. GenX and Millennials… Read more »
There is a tendency to overthink what it takes to attract and retain top talent. Will team builders help? Casual Fridays? What do people want? Competitive pay and benefits! Perks are great, but no matter what you offer, people count on a living wage and benefits that can make a real difference to their physical and… Read more »
Seniors and their loved ones count on the skill and compassion of the caregivers in your senior living facility. But just like family members, professional caregivers can experience burnout from a job that is physically and emotionally taxing. Here are the signs to look for and what can be done to treat or prevent it.… Read more »
You have likely given a lot of thought to how your brand is viewed in the marketplace. You work to establish a brand that defines your company and take steps to ensure it is presented consistently, from how your logo is designed to the way you present yourself to the community and your guests. But… Read more »
Families have changed throughout the years. Parents are more engaged and likely to prioritize family time. Typically, they no longer leave the kids home while parents go to the club. This can be attributed to the growth of families where both parents work and share more equally the joys and responsibilities of raising their children.… Read more »