There is no shortage of regulations detailing how restaurants and hotels are to provide for guests with disabilities or special needs. Yes, these regulations make it technically possible for people with disabilities to visit businesses. However, they are a far cry from truly making guests with special needs feel welcome. Since one in four Americans… Read more »
COVID-19 caused a massive wave of lay-offs in the hospitality industry. Although hospitality workers are some of the most passionate people about their jobs, necessity pushed many to find careers in other industries. So, once the pandemic subsided, many were hesitant to jump back into the notoriously tough hospitality industry. Hospitality companies have found they… Read more »
While a company may have great intentions when it comes to hiring diverse candidates, different types of bias can easily cause efforts to fall short of those diversity goals. Unconscious bias can be especially problematic in the recruitment process, for both the candidate and employer. Not only does it hurt the company’s chances of hiring… Read more »
In any high – level management search, employers look for passionate individuals who wake up each day craving success, and can channel that passion into actions and results. Companies respect those who have the strength to learn why they failed, what to do in the future to succeed, and the willpower to get back on… Read more »
It’s important to track the resignation and retention rate for your highest performers. If you are losing staff, take time to analyze who is leaving and why. If it’s lesser performers you are losing, they may be disgruntled or be unwilling to put in the effort it takes to get ahead. But if you’re losing… Read more »
Many restaurant professionals worry about the impact that automation could have on the restaurant industry. Will innovations remove the personal touch from diner interactions? Will you need to recruit differently to find people with both restaurant expertise and a degree of tech-savvy? But lost in these concerns is the idea that technology can bring positive… Read more »
You probably keep up with online feedback of your restaurant or hotel on common review sites to see how your service rates, but have you checked how you’re doing on Glassdoor? You provide the exceptional service you do because of the quality of people you hire. Are you sure your Glassdoor rankings aren’t impeding that… Read more »
As automation increases in the hospitality industry, the way in which you recruit may be impacted. Your hotel or restaurant will need to hire people with different kinds of skill sets or retrain current employees people who show signs of potential and willingness for development. Are robots taking our jobs? In a word, no. But… Read more »
MEDIA RELEASE FOR IMMEDIATE RELEASE CONTACT: Ronald R. Magas, President Magas Media Consultants, LLC (203) 445-8981 C: (203) 685-8082 Email: rmagas@charter.net LEAWOOD, KS — October 4, 2017 – Horizon Hospitality, the premier hospitality industry executive search firm in North America has opened new regional offices in Scottsdale, Arizona and West Palm Beach, Florida to meet… Read more »
Your managers can really set the tone for your restaurant, hotel or resort. They can be instrumental in your success – or failure. If your recruiting process does not include objective tools that reduce personal bias, you’ll miss out on hiring for skills that are crucial to your company’s growth and success. That’s why it’s… Read more »