2019 Compensation and Benefits Guide – Your Essential Tool in Becoming a Destination Employer Do you know what the average salary is for the management position you are trying to fill? How can you ensure that you are offering competitive benefits to attract the best candidates? The most recent document put out by Horizon Hospitality,… Read more »
In recruiting full-time six-figure or even C-Suite employees, what is the image your company presents online? How much control do you have over company brand and recruitment? The restaurant and hotel industry is volatile, but you can’t just wait around for your dream executive to become available. Know who your ideal candidates are and where… Read more »
The hospitality industry is a very high-demand career. Long hours are often required, including late nights and even overnights. Getting adequate rest can be difficult, yet it is essential. What are the signs your team members are not getting enough rest, and what can you do about it? Fatigued workers can cost employers thousands annually… Read more »
It’s important to track the resignation and retention rate for your highest performers. If you are losing staff, take time to analyze who is leaving and why. If it’s lesser performers you are losing, they may be disgruntled or be unwilling to put in the effort it takes to get ahead. But if you’re losing… Read more »
The best way to exceed client expectations is to really dig into their experience, not just with you, but in the industry in general. Of course, you speak to them regularly, but try to do a deep dive at least once a quarter so you can adjust for the seasons and adapt to any changes… Read more »
Every smart hospitality professional knows that repeat customers are the best customers. Do you feel like the return rate at your restaurant or hotel is below average among your competitors? It’s critical that you examine the customer experience to ensure you are treating customers the way you would wish to be treated to keep them… Read more »
Want repeat guests and great reviews for your vacation rental? Make each guest feel at home with a few welcoming touches. This allows them to get right into relaxation mode and into the spirit of their vacation. What do vacationers love to see waiting for them when they arrive at their rental? Groceries. Keep a… Read more »
There is virtually no limit to the technology available to today’s restaurants. But how do you know which ones to adopt and which ones to skip? Consider technologies that improve diner experience, allow you to keep up with the latest trends and prove profitability. Here are a few restaurant technologies you may want to adopt.… Read more »
You may not know it yet, but your restaurant is in trouble. The reason? Millennials. Why? Because they are holding restaurants to a higher standard. Recent reports have revealed that fast food and fast casual restaurants are struggling for business because younger diners just don’t go to them. Cheaper Isn’t Always Better In recent years,… Read more »
Vacation rentals can be sensitive. Vacationers have unrealistic expectations that every aspect of their stays will be idyllic and perfect. Individuals who are perfectly rational in every other aspect of their lives suddenly behave like they are the princess and the pea. The smallest inconvenience can completely ruin their vacation. Unhappy Vacationers are the Last… Read more »