In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Here are three strategies you can implement to create an exceptional experience for your guests. #1 – Leverage Data Analytics Data analytics… Read more »
Business coach Peter Drucker dispensed some sage advice that still rings true decades later: Do what you do best and outsource the rest. What comes to mind when you hear that mantra? An immediate list likely appears of all the tasks you know are not the greatest use of your efforts and energy. In the… Read more »
No matter your role or how long you have been in it, we all have situations we would rather avoid. Scenarios can range from taking on a project in which you are not sure you will excel, having a difficult conversation with a client or colleague, or even simply interacting with coworkers in a social… Read more »
For decades, business travel has been considered a bit of a grind. Days filled with conferences, shows or meetings and evenings devoted to entertaining clients. Fall into bed, exhausted and wake up to catch an early flight, only to head straight back to the office. As with many traditions, millennials are shaking up business travel.… Read more »
When you’re busy running a hotel, restaurant or resort, it’s common to make marketing and reputation management one of your lowest priorities. But marketing is essential to managing the perception of your brand and driving new and repeat business. Social media is one of the simplest aspects of marketing that can be used to reach… Read more »
As an operator of a restaurant, hotel or resort, you know how often you are pulled in many different directions. With all the moving parts associated with keeping your business running successfully, hiring could easily drop to the bottom of your list. It really shouldn’t. People are your most important asset. It doesn’t make sense… Read more »
The craft beer trend shows no signs of slowing down. For restaurants, this can represent a boom or a bust – depending on whether you find a way to incorporate it into your business model, or ignore it, thinking it’s a passing fad. Why should you embrace the craft beer boom? Simply put – larger… Read more »
How do you know what to look for in your next top performer? Take a look at your best people now! By benchmarking what qualities your current top employees possess, you’ll know how to compare candidates to success stories – and make a great match. How do you define success in your restaurant employees? Check… Read more »
Tipping has been a major part of server income seemingly forever. But recently people are wondering if that’s the best way to compensate front of house employees. Is tipping on the way to becoming extinct? Tipping allows restaurant owners to pay a lower wage to servers, keeping down their employment costs. If tipping is eliminated,… Read more »
Increasingly, travelers look for ways to connect with the places where they stay. Business travelers in particular often come and go in a city with no sense of what it’s like. They simply don’t have the time to get out and about. By bringing that local flavor to them, you provide a sense that they… Read more »