5 Myths About the Hospitality Job Market During the Pandemic

With record unemployment, it’s natural to assume that hiring for hospitality positions is a cakewalk right now. But COVID-19 presents so many unique challenges that make the hospitality job market tricky to navigate. There’s no precedent to guide the strategies of both job seekers and employers, leaving many to rely on broad assumptions. Here are… Read more »

Hiring in the Hospitality Industry: How to Quickly and Efficiently Evaluate Resumes

quickly evaluate resumes to find most qualified candidates

Congratulations, you’ve created a clear and engaging job description for your open management position that gets job seekers excited to work for you! But now you have more applications than you know what to do with. While that can be a great problem to have, you need some way to accurately identify the most qualified… Read more »

Recruiting Challenges for 2014

Are You Ready to Meet the Challenge of Recruiting in 2014? written by Dana Baith VP of Recruiting – Horizon Hospitality Government agencies, industry publications and travel associations are all shouting the good news…”The hospitality industry (especially the hotel sector) will continue to see an increase in business during the coming year.”  Obviously that means… Read more »

HIRING PRACTICES – Get Ready for the EEOC’s New Strategic Enforcement Plan

written by Cathy Loudon, EVP of Horizon HR Solutions As many of you are developing your budgets and operational strategic plans, the U.S. Equal Employment Opportunity Commission (EEOC) is doing the same.  They have recently released their priorities for 2013-2016 and will be focusing heavily on discrimination charges. What does this mean for you as… Read more »

Creating a SERVICE Culture

CULTURE is a key ingredient for the sustainability and prosperity of  all private clubs.  Creating an adaptive culture that is aligned to business goals and objectives will provide clubs with the ability to significantly outperform their competitors and prosper with both membership growth and retention! Accelerated performance is caused because the group (i.e. the club management team and hourly staff)… Read more »

Lessons from an Undercover Boss

What We Learn from an “Undercover Boss” (article by Catherine Loudon) While I’m usually opposed to watching “Reality TV”, I couldn’t stop my curiosity last night with the season premiere of “Undercover Boss”.  In this episode, Rick Tigner, President of Kendall-Jackson Wine Estates, goes undercover in the front line roles of his organization.  In watching,… Read more »