Repeat Customers Want Hospitality, Not Service

You may pride yourself on providing high-quality service, but let’s be honest, in a service industry, that just means you’re doing your job. If you want to win and retain customers you have to deliver more. Repeat customers, in particular, want to feel that they are valued – that they are more than just another… Read more »

How to Successfully Interview an Executive Chef

It goes without saying that your executive chef must be a master at running an efficient kitchen. But what really separates a chef from a cook is the ability to help turn your restaurant into a strong brand that makes a consistent profit. When interviewing executive chef candidates, start by evaluating their culinary skills, then… Read more »