What began as a viral video has become one of the most talked about (and written about) topics this year. The workplace phenomenon either sparks fiery debate, or is brushed off as “all in our heads” and nothing more than clickbait. To a certain degree, the arguments for or against quiet-quitting in hospitality do not… Read more »
The property management recruiting strategies have fallen into a rut: companies hire entry-level on-site managers to do the grunt work for minimal pay and let the executives do the thinking (and money-making). But as current executives age into retirement, that model will not cut it anymore. To create a long-term talent acquisition strategy with low… Read more »
Common sense (and countless psychology studies) tells us that positive reinforcement is the best way to motivate, engage, and retain workers. Unfortunately, the fast-paced environments of hospitality make it challenging for leaders to slow down and find time to express gratitude and give kudos to their hardworking staff. While there is no replacement for telling… Read more »
Recently, a few restaurants have gained national attention for experimenting with something unheard of in the industry – a four-day workweek. While normalizing a better work-life balance is long overdue, a four-day workweek might feel too extreme for many restaurant operations. But with some creativity and clear communication, many restaurants can give their workers more… Read more »
In today’s seemingly impossible hiring market, the strain for talent is felt at all levels of hotel management. Many hotel executives are looking for any strategy that will give them the edge in hiring quality talent. So is it time for them to put on their recruiting hats and jump into the hiring frenzy? Not… Read more »
Diverse teams can bring undeniable benefits to private clubs, like an increase in employee and member satisfaction. But club leaders are learning that it is not enough to simply measure diversity success in numbers. They must also create an employer culture where diversity feels welcome and thrives. How can club leaders create inclusivity so that… Read more »
We are already seeing it; 2021 will be the year of turnover. Over half of employed workers plan to switch jobs in the next year. This could cause some serious problems for the property management industry, which already sees turnover rates of over thirty percent. What can property management companies do to keep their employees… Read more »
Many hotels have been open for a few months now amid the pandemic, and they have come up with a myriad of innovations to keep guests safe. Some new procedures are a bit cumbersome, like in-lobby temperature checks. But others have proven convenient, even enjoyable, for hotel guests and employees. So which changes will have… Read more »