Retaining a skilled front-of-house team is essential for maintaining a smooth operation and delivering an exceptional guest experience. High turnover can lead to inconsistent service, increased recruitment costs, and disruptions to team morale. Building a team that not only stays but thrives requires a thoughtful approach. Here are five actionable strategies to improve retention among… Read more »
The hospitality industry is known for its dynamic, customer-focused environment, but the COVID-19 pandemic has exposed and exacerbated ongoing workforce challenges. Many companies are grappling with labor shortages that can diminish the quality of the guest experience. To remain competitive, it’s essential for hospitality businesses to address these issues proactively. Tips to Attract New Employees… Read more »
Busy seasons can be a great proving ground for new employees. But how can you ensure that the best of them want to stay once their expected tenure is over? Laying the groundwork ahead of time is the key. Make Them Feel Like Part Of The Team. Your existing employees may subtly (or less than… Read more »