written by Leigh Ann Teubert Vice President – Horizon Hospitality When a guest walks into your operation and sees the same reliable people, it increases their comfort and confidence that they will receive great service. They will keep coming back and confidently tell all their friends about their experience. So, when your hotel or restaurant… Read more »
When you’re making the decision on whom to hire- how much weight do you put on “attitude” vs. skill or experience? The importance of “attitude” in a service-oriented environment: As you look to hire and train your new employees, your overall goal is to prepare them to have a positive impact on the customer experience… Read more »
Keeping these people engaged from day one is the challenge. So how can you be positive and create an atmosphere that will build commitment and engagement? Employees who have gone through some sort of onboarding process — one that is more than the usual paper-processing bureaucracy — report feeling better connected to corporate strategy and… Read more »
“You never get a second chance to make a first impression.” When you hear this saying, you may envision a nervous job seeker, compulsively straightening his suit and repeating his 30-second “personal sales pitch” before an interview. But quite honestly, the saying is just as relevant for hospitality hiring companies. Why? When you mainstream and… Read more »