Frequently Asked Questions

Many employers have never worked with a hospitality executive search firm and come to us with questions about our services. Below are some frequently asked questions (FAQs) about our recruitment services and our process.

If you have additional questions, we are happy to discuss them. Please contact:

Leigh Ann Teubert | Vice President
(913) 333-3192
[email protected]

How do you find qualified candidates?

We utilize over a dozen innovative recruiting resources to actively identify qualified candidates. Using these recruitment tools simultaneously is what enables us to be so successful for our clients. Our most effective source of talent is our proprietary database of 420,000+ nationwide hospitality professionals with whom we continue to share exciting career opportunities available through our company. Since many of the most talented candidates are gainfully employed with your competitors, we will reach out to individuals working in similar roles and confidentially discuss opportunities. We are also extremely active on LinkedIn and other social media platforms.

What can I expect from the search process?

The team at Horizon Hospitality will provide you with ongoing communication throughout the interview process. We begin your search by learning about your company and discussing your hiring need in detail to create an ideal candidate profile. Your recruiter will then begin marketing your position and interviewing potential candidates using our comprehensive screening process. You will then be presented with the resumes and credentials of qualified candidates who meet your specific requirements. Once you have reviewed the candidates, your recruiter will assist in scheduling interviews based on your feedback.

Our team is also available to help you create, present, and negotiate a competitive offer to secure a candidate’s acceptance. We will continue to follow up after the new hire begins to ensure the transition goes smoothly.

Why do you charge an engagement fee to begin a search?

After 25 successful years of hospitality recruiting, we have learned that our most successful partnerships are those with shared commitments. We dedicate significant time and effort to learning about your company and marketing, sourcing, screening, and presenting qualified candidates specifically for the role you need to fill. Unlike most of our competitors, we do not present candidates to multiple companies. We work solely on your behalf and maintain that integrity throughout our recruiting partnership. In exchange for our dedication and commitment to your search, we ask that our clients are equally committed to this partnership and our process. Your initial engagement fee provides us with this commitment.

How does your replacement guarantee work?

It’s very simple, if a candidate terminates for any reason within the replacement guarantee time frame, we will conduct a replacement search at no charge.

Can you conduct a confidential search?

Absolutely. Our recruiters have extensive experience in discretely securing top talent for our clients.

What regions do you focus on?

With our extensive network and use of technology, we can recruit in any market in the United States and North America.

What industry segments do you focus on?

While Restaurants, Hotels, Resorts, and Country Clubs comprise 72% of our active searches, our recruiters have experience in conducting searches in most hospitality-related industries. You can find a list of our industry specialties here.

Do you meet all the candidates in person?

All screening and interviewing by our team are conducted virtually which enables our firm to efficiently secure top talent for our clients on either a localized or nationwide basis and reduce the time-to-hire.

When do you conduct reference and background checks?

We typically have our candidates go through our reference-checking process once our clients determine they want to move forward with them in the interview process. In addition to checking references from prior supervisors, we also conduct reference checks with peers and subordinates to get a complete overview of a candidate’s strengths and opportunities. Reference checking is included in all our searches. Criminal background checks are available to our clients at a nominal cost.

How long does it typically take for a candidate to begin work once my search has started?

We move very quickly once a search begins, and you will typically see a handful of highly qualified candidates who are excited about your position in 7-12 days. The typical time frame from the beginning of the search to the candidate’s start date is 5-9 weeks. However, this varies from client to client based on a variety of factors including the company’s interview structure/process, the candidate’s notice requirements, and potential candidate relocation.

Why are Horizon’s Recruiters better than other search firms and competitors?

Each member of our recruiting team has held leadership positions within the hospitality industry, allowing them to gain a deeper understanding of our client’s needs. Unlike many of our competitors, our recruiters are not franchisees or licensees. All Horizon team members are employees of our company, which equates to a much higher degree of professionalism and consistency in filling your important search.

Additionally, our internal structure allows our recruiters to “recruit” 100% of the time without juggling ongoing business development efforts. We have a dedicated client relations team who provide an overview of our services and search process, review fee options and create an agreement outlining the terms to begin your search.

You can find a full list of our competitive advantages here.