As in every other industry, Artificial Intelligence has many hospitality recruiters on the edge of their seats. How can this technology be utilized? How will this technology change the industry? Will it replace certain roles? Our recruiting team has already discovered ways to leverage AI to research markets, build prospective candidate lists, efficiently catalogue candidate… Read more »
What resources can you use to create an attention-grabbing resume? Having a friend or colleague proofread your resume is always a great idea. But when many large companies utilize technology to receive and screen resumes, wouldn’t it make the most sense to introduce your resume to cutting-edge technology first? Resume, meet ChatGPT! You don’t need… Read more »
If you work in the restaurant industry, we don’t need to tell you how irritating, and usually financially detrimental, reservation no-shows are. It can throw operations out of balance and often creates staff resentment toward diners. While there is no one-size-fits-all solution, there are several ways you can control the rising rate of reservation no-shows.… Read more »
When travelers think of independent hotels, they imagine quaint B&Bs, historical community gems, and charming settings. For the growing number of travelers seeking a unique experience, this is perfect. Amid the noise of Online Travel Agencies (Expedia, Kayak, etc.), branded hotels, and sponsored ads, how can small properties stand out? Here are five ways for… Read more »
Sustainability in hotels is not a new trend. The demand has grown so high in recent years that an entire industry of “sustainable travel” uses “going green” to create an aura of luxury. Now, sustainable travel is beginning to look less aspirational, and more economical for the hotel industry. Nothing points to sustainability’s staying power… Read more »
The drive-thru industry is transforming. A booming convenience culture, super-charged by a pandemic, has given rise to consumers seeking ways to receive meals faster and with less friction. Yet at the same time, diners also crave a unique and high-quality dining experience. Operations, technologies, and even physical building structures are rapidly evolving to accommodate the… Read more »
Common sense (and countless psychology studies) tells us that positive reinforcement is the best way to motivate, engage, and retain workers. Unfortunately, the fast-paced environments of hospitality make it challenging for leaders to slow down and find time to express gratitude and give kudos to their hardworking staff. While there is no replacement for telling… Read more »
Social media has long been a platform for personal relationships and communication. Now, as the lines between personal and professional spaces are blurring, the digital world of social media is as well. Considering that over 80% of Americans have a social media account, any hospitality professional would be wise to assess how they use social… Read more »
Busy restaurant owners might be hesitant to jump into yet another social media platform, but TikTok is becoming difficult to ignore. Considering it gains eight new users every second, has low competition for exposure, and has an algorithm that focuses on pushing content to users nearby, it is a perfect place for restaurants of all… Read more »
It’s no secret that LinkedIn is a hotspot for recruiting and networking, even for frontline managers in Hospitality. And if used correctly, even Facebook, Instagram, and Twitter can become an asset to those looking to strengthen their professional reputation. However, if used incorrectly, these platforms can stall the career of even the most talented hospitality… Read more »