Which Prehire Screening Is Right for Your Hospitality Hiring Process?

hospitality-recruiters

Your managers can really set the tone for your restaurant, hotel or resort. They can be instrumental in your success – or failure. That’s why it’s critical to choose a prehire screening process that identifies the traits and talents you want your managers to have and eliminate those who possess tendencies you want to avoid.… Read more »

How Can TriMetrix DNA Help You Make Better Hires?

Choosing employees who truly fit your organization increases your chances of success and can make daily management a little less challenging. But how can you really get to know someone simply by perusing their resume or chatting with them in an interview? Doesn’t your business deserve a more scientific hiring process than “going with your… Read more »

Using Assessments and Pre-Screening Tools to Hire the Best Talent

Screening resumes and interviewing is only the start of the hiring process. Both are subjective and prone to human error. Adding screenings and assessments can help to uncover a candidate’s hidden talents and problem areas in an objective manner. But screenings are just a tool.  Assess the information you glean from them along with the… Read more »

The Customer Is Always Right! Why Choosing Candidates with Good Customer Service Skills Is Key

Happy customers are the lifeblood of the hospitality industry. Satisfied guests return repeatedly and often send their friends. Customers who feel they are not treated well also share their experience, often including negative reviews on social media – which can have an even stronger impact on your business. Hiring people who are customer-focused and have… Read more »

HIRING PRACTICES – Get Ready for the EEOC’s New Strategic Enforcement Plan

written by Cathy Loudon, EVP of Horizon HR Solutions As many of you are developing your budgets and operational strategic plans, the U.S. Equal Employment Opportunity Commission (EEOC) is doing the same.  They have recently released their priorities for 2013-2016 and will be focusing heavily on discrimination charges. What does this mean for you as… Read more »

Measuring Employee Engagement

With the competition for loyal customers ever rampant, one of your key differentiators is the service provided by your employees.  Next to an extremely satisfied customer, your employees are your greatest customer loyalty tools for your business.  Their level of engagement and satisfaction has a direct impact on how the experience received by your customers.… Read more »